MONICA CODDINGTON
Seymour,CT
Summary
Professional customer service / Sales representative that enjoys working in a fast pace environment. Able multitask in a team setting or on an individual project. Provide quality customer service, willing to go above and beyond to meet the customer needs.
Overview
19
19
years of professional experience
Work History
Team Leader Manager
PosiGen
09.2021 - 06.2023
- • Use problem-solving skills to resolve issues that come back to Inside Sales Support from other departments such as Sales Administration, Sales Business Analysis, and Customer Care
- Use discretion and independent judgment to fairly administer leads to Inside Sales team members
- Identify, appropriately respond, and timely resolve issues between the inside and outside sales department
- Coach, mentor and train members of the Inside Sales team in accordance with PosiGen’s management policies and operating practices
- Address any deviances from PosiGen’s management policies and operating practices using conflict resolution, constructive feedback and Disciplinary Action Forms
- Analyze team performance via New Voice Media platform
- Be responsible for the Inside Sales team in the absence of the Inside Sales Manager
- Have the knowledge, skills, and ability to serve as the “go to” person for team questions
Inside Sales Rep
PosiGen
01.2018 - 06.2023
- Greet each customer in a positive and professional manner
- Provide both inbound and outbound sales and service calls
- Set up customer accounts in [CRM Pinnacle, Lightening] with complete information.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Collaborated with team members to determine strategic sales approaches.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Relocation Consultant
CoWorx Staffing, Cartus
01.2017 - 01.2017
- Provide exceptional customer service to external and internal customers
- Served as the navigator of the relocation activities on behalf of the client
- Maintained compliance with Company polices, programs and standards while ensuring data integrity in all systems
Diagnostic Medical Sonography, The Vascular Experts
01.2014 - 01.2016
- Received clinical education and practical experience in ultrasound techniques and protocols; in Vascular and invasive procedures, with the concentration on the following:
- Patient preparation and positioning for ultrasound scanning
- Developed and used cognitive sonography skills to identify, record, and adapt scan protocols appropriately to acquire anatomical, pathological images for diagnostic purposes
- Segmental pressure measurement/PVR studies of the lower and upper extremities arterial supply
- Reviewed sonograms and correlated images with medical history and laboratory information, assisted with reports and communicated findings to lead sonographer and physicians using PACS and Meridian
- Assisted with sterile field set-ups and patient preparation for invasive procedures
- Assisted with general office procedures and equipment maintenance
- Made carts for RF, Coil, Laser closures, prepared bags with Lido/Epi, Nabi
- Stocked inventory and helped track for reorder of supplies
Customer Service Associate
Prudential Financial
01.2007 - 01.2013
- Received, evaluated, and responded to inquiries regarding products and services
- Complied with internal and external privacy, compliance, and regulatory requirements
- Utilized computer system for tracking and researching information that generated referrals and routine transactions
- Adhered to defined standards for productivity and quality that included first call resolution, error free transaction processing and excellent service delivery
- Volunteered to be specialist in CPOX Life Insurance policies when no one else wanted the assignment
- Boosted company morale by taking initiative to decorate office for special occasions
Certified Professional Teller
Naugatuck Valley Savings and Loan
01.2004 - 01.2007
- Greeted and assisted visitors and customers; Answered phones
- Performed general administrative duties, e.g
- Filing, faxing, copying & mailing
- Processed cash transactions & complied with laws, regulations, and guidelines
- Promoted to Certified Teller after several months as regular Teller
- Sold and cross-sold company products and services; opened safe deposit boxes
- Resolved customer issues; referred more difficult issues to management
- Collaborated with other team members to form strategy for marketing position opportunities
Education
Diagnostic Medical Sonography Program -
American Institute of Health Care and Technology
2016
Skills
- Sales Development
- Sales Target Setting
- Sales Tracking
- Territory Management
- Market Knowledge
- Territory Sales
- Product and Service Knowledge
- Problem Resolution
- Training & Development
- Customer Service
- Active Listening
- Planning & Organizing
- Friendly, Positive Attitude
- Conflict Resolution
- People Skills
- Team Management
- Reliable & Trustworthy
Timeline
Team Leader Manager
PosiGen
09.2021 - 06.2023
Inside Sales Rep
PosiGen
01.2018 - 06.2023
Relocation Consultant
CoWorx Staffing, Cartus
01.2017 - 01.2017
Diagnostic Medical Sonography, The Vascular Experts
01.2014 - 01.2016
Customer Service Associate
Prudential Financial
01.2007 - 01.2013
Certified Professional Teller
Naugatuck Valley Savings and Loan
01.2004 - 01.2007
Diagnostic Medical Sonography Program -
American Institute of Health Care and Technology