Monica Conrad
Boyertown ,PA
Summary
Licensed Professional Counselor with 23 years of experience treating children, adolescents and adults in residential, inpatient, partial, intensive outpatient, outpatient and community settings. Experience as a supervisor and working independently and as a team. Organizational and time management skills are a strength. A natural leader and takes pride in clinical, professional and administrative work.
Overview
31
31
years of professional experience
Work History
Clinical Supervisor
High Focus Centers-Pottstown
02.2024 - Current
- Supervisor and therapist for Adolescent PHP providing group, individual and family therapy
- Facilitate school meetings
- Complete assessments, treatment plans, aftercare and discharge planning, utilization reviews.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Therapist
High Focus Centers- Pottstown
05.2021 - 02.2024
- Provide mental health outpatient therapy to adults in the Intensive Outpatient Therapist (IOP)
- Complete utilization reviews.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
Primary Clinician
Devereux Children's Behavioral Health Center
05.2014 - 05.2021
- Provide individual and family therapy to children and adolescents in an acute psychiatric hospital
- Provide case management for coordination of care for treatment planning, aftercare and discharge planning
- Complete Biopsychosocial Assessments, develop treatment plan and suicide risk assessments
- Conduct utilization reviews with insurance companies for continued stay.
- Established appropriate course of treatment and implemented interventions.
Clinician
Kidspeace National Centers
06.2012 - 05.2014
- Provide individual and family therapy to children in an acute hospital setting ages 4 and up
- Complete biopsychosocial assessment, integrated summary, BPRS and suicide risk assessment and develop master treatment plan
- Provide case management services for treatment planning, coordination of care and discharge planning for families.
Assistant Director of Children's Services
Pennsylvania Counseling Services
11.2006 - 02.2012
- Maintain day to day operations in eight counties in Central PA
- Supervise Directors and Administrators at the local offices in eight counties
- Understand and implement the Family Based and BHRS regulations
- Implement administrative processes, policies and procedures and managed care requirements
- Perform internal auditing for quality assurance in BHRS and Family Based Programs
- Provide training to new employee's in BHRS and Family Based Programs
- Provide administrative coverage, as needed, at the local offices
- Interview and recruit prospective employee's for Children's Services
- Provide training to new Directors and Administrators
- Manage training requirements for the Family Based Program
- Oversee the usage of FSS funds in the Family Based Program for the fiscal year
- Perform monthly office visits to ensure quality/standards of program requirements
- Manage employee check-in's for all staff in BHRS and Family Based program
- Manage write-off's for BHRS and Family Based Programs
- Review extension requests and administrative appeals that go to the managed care company
- Monitor supervision requirements for BHRS and Family Based Programs
- Attend weekly Children's Council meetings with VP and Director of Children's Services
- Attend bi-weekly meetings with Children's Services and the CEO and President of PCS
- Attend on-going Leadership Training.
Program Director-Family Based
Pennsylvania Counseling Services
05.2003 - 11.2006
- Understand and implement the Family Based regulations
- Maintain program order for licensing purposes at all times
- Maintain day to day clinical, fiscal and administrative operations of the program
- Supervise, hire, evaluate, promote and participate in termination processes of CS program staff
- Attend/conduct weekly group supervision that include discussion of plans, policies/procedures and staff training
- Attend/provide appropriate training sessions to upgrade skills
- Attend CASSP provider meetings
- Review and sign off on all treatment plans/updates and assessments
- Supervise the therapeutic responsibilities and related case management duties of staff
- Maintain Quality Improvement protocols; collaborate with the QI Dept as needed
- Provide information for utilization and review
- Provide pre-acceptance interagency meetings, intake and case management for referrals
- Provide overall clinical direction and coordinate with community programs
- Meet with and/or send representatives to other portions of the service system to share information on services and work out referral procedures
- Solicit and obtain referral agreements from other appropriate services.
Behavioral Specialist Consultant
Pennsylvania Counseling Services
08.2001 - 05.2003
- Develop an individualized treatment plan to address the client's needs which clearly define interventions for all team members
- Assist treatment team members in implementing interventions appropriately
- Provide case management services for the client
- Provide services in the home, school and community settings
- Attend treatment team meetings to discuss treatment goals
- Complete required clinical and billing documentation for every client contact
- Utilize billable hours, as authorized
- Maintain own schedule and appointments
- Attend clinical supervision twice a month.
Mobile Therapist
Pennsylvania Counseling Services
05.2001 - 05.2003
- Provide therapy to client and family following comprehensive treatment plan
- Assess the needs of client and family and conduct therapy providing formal support, promoting development of adaptive skills in relationships
- Coordinate the overall clinical direction of treatment with TSS
- Facilitate continuity of care and provide information for interagency service planning meetings on behalf of client and family
- Provide services in the home, school and community settings
- Attend treatment team meetings to discuss treatment goals
- Complete required clinical and billing documentation for every client contact
- Utilize billable hours, as authorized
- Maintain own schedule and appointments
- Attend clinical supervision twice a month.
Graduate Assistant
Counseling & Human Services - Kutztown University of PA
08.2000 - 05.2001
- Assist with departmental research design and compilation of data on the annual follow-up study program of graduates
- Provide assistance with library research
- Tabulate data for faculty projects
- Prepare and aid staff with compilation of references and program materials for graduate courses
- Co-editor of the 'Counseling Bulletin' newsletter
- Provide technical support for the 'Person-Centered Journal'.
Social Worker
The Children's Home of Reading
04.1999 - 08.2000
- Provide individual and group therapy to adolescent male sexual offenders in a residential setting ages 11-16 years old
- Complete quarterly individual service plans and assessments
- Create and implement behavioral plans and safety plans
- Participate in Treatment Team with psychologists, psychiatrists, therapists, casemanagers, probation officers and parents
- Schedule and supervise visits between child and family
- Attend and testify at court hearings.
Program Manager
Prospectus Associates, Inc.
08.1993 - 04.1999
- Manage a caseload of thirty-four people with developmental disabilities, mental illness and brain injuries in a sheltered workshop
- Create and implement goals to improve their vocational skills, work habits and attitudes to better prepare them for employment in the community
- Develop and implement behavioral plans
- Complete quarterly reviews and annual assessments
- Participate in Treatment Team with psychologists, psychiatrists, casemanagers, families, employment agencies, nursing homes, and residential providers
- Participate on Human Sexuality Committee and provided training to staff in this area
- Monitor and distributed medication.
Education
M.A. Agency Counseling -
Kutztown University
Kutztown, PA05.2001
B.A. Psychology -
Alvernia College
Reading, PA05.1993
Skills
- Highly organized and strong attention to detail
- Ability to prioritize and manage time well
- Ability to handle multiple tasks
- Hard working and strong work ethic
- Reliable and dependable
- Honest, trustworthy and loyal
- Team player and can work independently
- Ability to accept responsibility and to make decisions
- Flexible and accepts change
- Ability to lead a team and motivate others
- Good communication skills and relational
- Ability to educate and train others
- Supervisory experience of therapists and administrative staff
- Clinical experience in behavioral health both inpatient and community settings with children and adults
- Utilization management experience
- Direct Patient Care
- Mental health counseling
- Clinical assessment
- Case Management
- Documentation requirements
- Staff Scheduling
- Quality Assurance
Volunteer Experience
Berks County Community Youth Aid Panel – Juvenile Probation, 05/09-05/11
Timeline
Clinical Supervisor
High Focus Centers-Pottstown
02.2024 - Current
Therapist
High Focus Centers- Pottstown
05.2021 - 02.2024
Primary Clinician
Devereux Children's Behavioral Health Center
05.2014 - 05.2021
Clinician
Kidspeace National Centers
06.2012 - 05.2014
Assistant Director of Children's Services
Pennsylvania Counseling Services
11.2006 - 02.2012
Program Director-Family Based
Pennsylvania Counseling Services
05.2003 - 11.2006
Behavioral Specialist Consultant
Pennsylvania Counseling Services
08.2001 - 05.2003
Mobile Therapist
Pennsylvania Counseling Services
05.2001 - 05.2003
Graduate Assistant
Counseling & Human Services - Kutztown University of PA
08.2000 - 05.2001
Social Worker
The Children's Home of Reading
04.1999 - 08.2000
Program Manager
Prospectus Associates, Inc.
08.1993 - 04.1999
M.A. Agency Counseling -
Kutztown University
B.A. Psychology -
Alvernia College
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