Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Cook

Sparks,NV

Summary

I am a professional, goal-oriented, hard worker with a strong background in bartending and team leadership. Customer service is always my #1 priority and making sure every customer leaves happy. I take pride in my work and have always been extremely reliable. I am a team player and always make sure my shifts are running smoothly. I am not afraid to ask for help when I need it and I am always willing to lend a hand for a fellow employee when they need help. I love the restaurant atmosphere and that is one of the main reasons I stayed bartending at one place for almost 11 years, I fell in love with the fast pace work and the regulars that came in daily to visit with me!

Overview

12
12
years of professional experience

Work History

Bartender Shift Manager

Bullys Sports Bar & Grill
04.2015 - 08.2025
  • Was in charge of serving drinks and food to a 19 seat bar with 15 gaming machines. Comping appropriately for each guest individually.
  • Performed opening and closing duties, set up for the next shift, and prepared cash drawer and gaming LAT drawer for the next bartender on.
  • Managed bar inventory, restocked supplies and made sure bar stayed clean and organized throughout my shift.
  • Always kept a positive and welcoming attitude for guests to feel welcomed and for coworkers to always enjoy me being their bartender during each shift.
  • Was the Manager On Duty from 8:00 PM to 2:00 AM. Successfully resolved customer complaints and helped servers find solutions to any problems that might've occurred during their shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication. Made sure cocktails were made with correct ingredients and correct amounts of liquor.

Shift Supervisor /Assistant Manager

Starbucks
05.2013 - 09.2018
  • Became a shift supervisor within the first 6 months of employment. Became an assistant manager in the first year and opened the Wingfield Springs Starbucks Reserve Store in 2014.
  • Maintaining a positive attitude with guests and my coworkers so everyone always felt comfortable coming to me with a problem or any questions.
  • Trained new employees and delegated daily tasks and responsibilities while completing opening or closing (depended on my shift that work day) procedures.
  • Balanced tills, dropped deposits, counted safe in the beginning and end of my shift..
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met and exceeded expectations.
  • Managed inventory and came up with strategies to reduce waste and optimize stock levels for daily operations.

Education

GED -

TMCC
Reno, NV
06.2012

Skills

  • In the last decade I have worked with Century Gaming and ECL Gaming Systems
  • I have worked 8 football seasons, serving and bartending
  • I have been a bartender at numerous birthdays, weddings, family parties and work events over the last 8 years

Timeline

Bartender Shift Manager

Bullys Sports Bar & Grill
04.2015 - 08.2025

Shift Supervisor /Assistant Manager

Starbucks
05.2013 - 09.2018

GED -

TMCC

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