Overview
Work History
Education
Skills
Timeline
Generic

Monica Copeland

Dallas,TX

Overview

18
18
years of professional experience

Work History

Transportation Office Manager

Kopeland Carriers LLC
09.2016 - Current
  • Process weekly payroll for multiple entities.
  • Screening and onboarding of new hires.
  • Managing company insurance programs, including enrollment and renewals, reporting, claims and audits.
  • Dispatching trucks, scheduling pickups and drop offs, routing drivers, covering back-hauls, and obtaining all necessary paperwork associated with the load.
  • Track deliveries to their destination.
  • Provide customers with information on service, rates, equipment availability and shipment status.
  • Utilize software to update pick-ups/deliveries.
  • Answering driver and customer calls; send and respond to emails related to shipments.
  • Plan organize, and control activities related to transportation.
  • Direct workers for loading and unloading consignments, goods and means of transport.
  • Find optimal solutions for transport and communicate solutions to the clients.
  • Schedules and optimize traffic routes.
  • Receive and confirm orders for transportation.
  • Make sure articles are in good condition and correspond to invoices, manifests or other records.
  • Prepare and attach documentation to articles to be dispatched.
  • Dispatch goods and arrange delivery promptly on arrival.
  • Prepare bills of lading and other related transportation documents.
  • Supervise dispatching goods to customers at their designated addresses.
  • TMS Systems, Truck Stop, DAT, and other load boards.
  • Responsible for printing / sorting all related paperwork, and checking-in drivers; include maintaining all data files, and utilization & efficiency report.
  • Responsible for meeting on-time performance requirements. Resolve transportation problems with urgency and professionalism.
  • Coordinate with freight brokers to determine load requirements, whether to accept loads based upon weight, mileage, commodity, location of pickup/drop off, and ability to negotiate rates with brokers.
  • Evaluate vehicle needs and recommend necessary repairs.

Transportation Claims Analyst (Contract Employee)

International Paper
08.2015 - 09.2016
  • Investigate, evaluate and adjust Motor and Rail claims.
  • Review and maintain claim.
  • Set up designated claims files.
  • Request and monitor claims in accordance with claim standards.
  • Communicate with clients and other appropriate parties throughout the claim adjustment process.
  • Submitting Invoices, BOL and Pro-Formas for claims.
  • Update claims with clients’ information.
  • Investigate claims submitted by customer.
  • Mail claims to assigned carrier.
  • Follow up on claims.
  • Retrieve closed claim files and re-file in storage.
  • Performs other duties as assigned.

Manufacturing Production Planner

Jabil Circuit, Inc., Memphis, TN
07.2007 - 06.2015
  • The production schedule’s purpose is to provide a means to track and manage daily manufacturing workload, provide feedback to other departments on in-house and sub-contracted jobs using the best combination Excel and Other Office Products. The production schedule will provide an in-depth audit on production requirements, capacity, schedule, and workforce size.
  • Monitors, analyzes, and reports performance to schedule of production activities utilizing information derived from material and production control systems.
  • Assist the Production department to actively manage the production schedule.
  • Research and assign due dates on jobs as needed and documents during the releasing process.
  • Coordinate with departments as needed to identify and resolve issues regarding delivery.
  • Identify and resolve supplier and internal errors that result in schedule discrepancies.
  • Provide continual improvement of the planning and reporting processes.
  • Predicts how long a project will take to complete.
  • Develop a production schedule detailing all tasks and when they should be completed to meet the predicted completion date.
  • Liaise with customers, suppliers, the human resources department, and maintenance employees to ensure all workers, materials, and machinery will be available when required.
  • Monitors project's progress to ensure it's following the schedule.
  • Troubleshoot problems that occur during production, including staff shortages and machinery malfunctions.
  • Organizes project paperwork, including purchase orders, and maintains records.
  • Monitors production and raw material costs
  • Collects and assesses data about the production and team's performance.
  • Prepares reports about production processes for upper management and suggests ways to improve efficiency.

Warehouse Inventory Analyst

Jabil Circuit, Inc., Memphis, TN
10.2011 - 04.2013
  • Monitors and audits transactions performed, and process created by Stockroom Coordinators.
  • Performs extensive analysis of inventory transactions and reports to identify, process, system and deficiencies.
  • Research root causes of inventory discrepancies by extracting data.
  • Maintains inventory data integrity and tracks accuracy of inventory.
  • Maintain Discrepancy log and ensures all issues are identified and corrected systematically.
  • Daily review of the accuracy log to ensure all job transactions are accurately recorded.
  • Develops and maintains cycle count activity, by providing daily cycle counts, variance reporting, and reconciliation of daily counting activity.
  • Serves as technical leader of the company’s inventory reporting and transaction processing tools, including building and enhancing them to improve accuracy in reporting the accurate warehouse percentage.
  • Train new personnel in inventory flow and inventory data recording procedures.
  • Record inventory inspection finding and report discrepancies.
  • Investigate, analyze, and solve inventory disputes recognized through division inputs and regular cycle count processes.
  • Monitoring the routine activities at the inventory and assuring timely completion of the work targets.
  • Preparing daily work reports and forwarding them to higher authorities.
  • Successfully lead, facilitate and manage compliance audits.
  • Managed labor discipline and policy issues with employees
  • Coached and mentored manufacturing staff to deliver excellence.
  • Reviewed and analyzed production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or production problems.
  • Assisted in the coordination of production activities with procurement and quality control activities to obtain optimum production and utilization of human resources, machines, and equipment.
  • Ensured proper stocking and availability of operation supplies and equipment.
  • Reviewed daily schedule, coordinated and communicated changes.
  • Monitored team member turnover; identified key factors that could be improved; made improvements

Inventory Control Administrator

Inventory Control Administrator (Jabil Circuit)
07.2007 - 02.2011
  • Prepared material pull list for material needed in Manufacturing.
  • Created the system quantity for software material used in Manufacturing.
  • Ordered material from the warehouse to keep the cage replenished.
  • Tracked conversions.
  • Tracked shortages and communicated the issues to purchasing.
  • Maintained inventory accuracy in warehouse and production line.
  • Ensured that all material was moved to the correct storage.
  • Updated reports tracking daily orders from planning.

Education

Accounting

Brown Mackie College
Atlanta, GA
05.2007

Business Communication

Northwest Community College
Senatobia, MS
01.1998

Skills

  • Computer Operations and Concepts, Word Processing, Graphics, Multi-media, Spreadsheets, Databases, Microsoft, Windows Vista, Word Perfect, Microsoft Word, MS Outlook, Lotus Notes, Software 2000, PowerPoint (Microsoft), Krono’s, Word Perfect Presentations, Microsoft Excel, SAP, Bookkeeping, Insurance Claims, Billing, MS Office Suite, 10 key by touch, People Software, Transportation Dispatcher, Critical Thinking and Problem Solving

Timeline

Transportation Office Manager

Kopeland Carriers LLC
09.2016 - Current

Transportation Claims Analyst (Contract Employee)

International Paper
08.2015 - 09.2016

Warehouse Inventory Analyst

Jabil Circuit, Inc., Memphis, TN
10.2011 - 04.2013

Manufacturing Production Planner

Jabil Circuit, Inc., Memphis, TN
07.2007 - 06.2015

Inventory Control Administrator

Inventory Control Administrator (Jabil Circuit)
07.2007 - 02.2011

Business Communication

Northwest Community College

Accounting

Brown Mackie College

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Monica Copeland