Monica Cornista
Carson,CA
Summary
Accomplished RDA Back Office Leader with a proven track record at Orange Gentle Dentist, enhancing patient care through exceptional organizational leadership and teamwork. Skilled in coaching and mentoring, significantly improved treatment outcomes and efficiency. Expert in workflow planning and customer service, Embody professionalism and adaptability, driving continuous improvement in dental health environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RDA Back Office Leader
Orange Gentle Dentist
03.2016 - Current
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Lead Dental Assistant
Excel Dental Office
02.2011 - 04.2015
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Mentored interns dental assistants, sharing valuable knowledge to strengthen overall quality of the team's performance.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Dental Assistant
California & Orthodontics Dental Group
09.2006 - 09.2010
- Provided exceptional customer service through warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Contributed to pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in timely manner.
- Provided excellent customer service to create positive experiences and build patient trust.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - General
Los Angeles Harbor College
Wilmington, CA03.1996
Certified Proficiency Dental Assistant - Dental Assisting
Scroc Vocational College
Torrance, United States06.1992
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1990
Skills
- Organizational Leadership
- Teamwork
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Employee Supervision
- Workflow Planning
- Continuous Improvement
Certification
- Licensed RDA 2020- current
- Certified coronal polish
- Dental Office ACT Training -
- Certified sealants
- 8 hours OSHA, Infection Control
- Continuing Education Training
- X-rays License -
Languages
Spanish
Professional Working
Timeline
RDA Back Office Leader
Orange Gentle Dentist
03.2016 - Current
Lead Dental Assistant
Excel Dental Office
02.2011 - 04.2015
Dental Assistant
California & Orthodontics Dental Group
09.2006 - 09.2010
No Degree - General
Los Angeles Harbor College
Certified Proficiency Dental Assistant - Dental Assisting
Scroc Vocational College
High School Diploma -
Phineas Banning Senior High School
- Licensed RDA 2020- current
- Certified coronal polish
- Dental Office ACT Training -
- Certified sealants
- 8 hours OSHA, Infection Control
- Continuing Education Training
- X-rays License -
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