Monica Coronado
San Antonio,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills in the banking industry.
Overview
8
8
years of professional experience
Work History
Business Analyst
Credit Human FCU
08.2023 - 02.2024
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Presented enhancements or recommendations for core system (Symitar) with upcoming system releases.
- Researched, gathered and reviewed for extensive hours depending on stakeholder project or request.
- Collaborated with project managers and cross-functional teams.
- Participated in weekly meeting to keep effective team communication and assist on any process blockages.
- Liaised between various business departments and groups.
- Maintained documentation regarding various projects, processes and operations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Performed gap analysis to identify areas of improvement.
Financial Center Specialis
Credit Human FCU
06.2020 - 08.2023
- Utilized appropriate tools and techniques to help members achieve financial goals and enhancing overall financial health.
- Served the community by actively being present and fostering relationships with businesses and community members
- Ensured compliance with all aspects of Financial Health Center such as alarm testing, audits, documentation retention,etc.
- Listened attentively to members while practicing Dynamic Inquiry to gain understanding of financial goals and make recommendations.
- Reviewed and created process improvements on new or existing procedures.
- CUNA certified
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with various departments and led projects based on proposals made to better serve our Financial Health Center
- Gained some knowledge on project management in leading.
- Presented board member stories to discuss various stories on members financial success.
Branch Lead/Dual Supervisor
Credit Human FCU
09.2017 - 06.2020
- First point of contact to assist team members in team staff of 21.
- Evaluated and made decisions with human dignity when difficult and complex situations arose within team and within membership.
- Operated various frontline daily operations such as assisting on teller line when short staffed and/or banker side for account opening or account maintenance when needed.
- Monitored branch financial activities, performing audits, reviewing reports, and managing cash levels
- Hired, trained, and supervised staff with branch manager and co-lead along with creating schedules to ensure daily staffing
- Assisted and led quarterly team meetings to discuss accomplishments, ongoing issues, areas of improvement and current trainings
Universal Associate
Capital One Bank N.A
10.2015 - 07.2017
- Maintained friendly and professional customer interactions while carrying out company mission
- Assisted with various frontline daily operations such as teller transactions and banker duties.
- Follow established procedures when discussing lending products and referral submissions
- Maintained pipeline for prospects on recommending products and service offered
- Maintained continuous development on overall customer experience and product knowledge through trainings and meetings
- Offered and processed HELOC application and Home Loans application with attained NMLS license
- 2016 Recipient Winner for Lead the Way Program
- Nominated MVP winner for excellent customer service two quarters of first year.
- Perfect score award for outstanding customer service
Education
Associate of Science - Business Administration
Northwest Vista College
San Antonio, TX2026
High School Diploma -
Pearsall High School
Pearsall, TX05.2008
Skills
- Interpersonal Communication
- Relationship Building
- Adaptability
- Teamwork and Collaboration
- Problem Resolution
- Quality Assurance
- Computer Skills
- Project management abilities
- Goal Setting
- Training development aptitude
Languages
Spanish
Native or Bilingual
Timeline
Business Analyst
Credit Human FCU
08.2023 - 02.2024
Financial Center Specialis
Credit Human FCU
06.2020 - 08.2023
Branch Lead/Dual Supervisor
Credit Human FCU
09.2017 - 06.2020
Universal Associate
Capital One Bank N.A
10.2015 - 07.2017
Associate of Science - Business Administration
Northwest Vista College
High School Diploma -
Pearsall High School