Monica Cortez
Fresno,CA
Summary
Seasoned Radiology Scheduler adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payment, and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities
Overview
20
20
years of professional experience
Work History
Radiology Scheduler
Advanced Medical Imaging
07.2001 - 03.2020
- Conducting patient intake interviews to collect medical information and insurance details
- Maintaining patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with all interactions when face to face or through a phone conversation
- Called patients to schedule an appointment for medical imaging from MRIs, X-rays, Nuclear Medicine, Mammography and Ultrasounds to diagnose health conditions in coordination with ordering physicians
- Work hand in hand with our insurance department to ensure authorizations are submitted for exams on time.
- Ensure appropriate documentation is obtained therefore exams can be appropriately processed.
- Digitized medical records and organized files in Synapse
- Provide excellent service and attention to patients when face to face or through phone conversations
- Answering high volume of incoming phone calls to schedule appointments and address patient/ doctor office referral status
Medical Office Assistant
Clovis Urgent Care
06.2000 - 07.2001
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Relayed messages from patients to physicians about concerns, conditions updates or refill request to facilitate effective treatment
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Assisted physicians by preparing patients for procedures including EKGs, phlebotomy, glucose testing, and pulmonary function test
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Printed and filed examination data records according to HIPAA standards
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed and sent medical records to other physicians upon request.
- Gathered forms, copied insurance cards and collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Received, recorded and filed medical payments by check, cash and credit card.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
Education
Medical Assisting
Central Coast College
Salinas, CA10.2000
General Education
North Salinas High School
Salinas, CA06.1993
Skills
- HIPAA standards
- Multitasking
- Organizational skills
- Customer Service
- Time management abilities
- Appointment Scheduling
- Documentation
- Excellent Communication
- Attention to Detail
- Problem resolution
- Insurance & patient information collection
Timeline
Radiology Scheduler
Advanced Medical Imaging
07.2001 - 03.2020
Medical Office Assistant
Clovis Urgent Care
06.2000 - 07.2001
Medical Assisting
Central Coast College
General Education
North Salinas High School
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