Monica Cortez
Spring,TX
Summary
Self-starting Dining Room Manager with 3 years of experience. Successful at multitasking and implementing detail-oriented systems to high-demand dining. Committed to cleanliness and well-rounded professional aesthetics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dinning Room Manager
The Tradition Senior Living
Houston, TX
02.2024 - Current
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of inventory levels and purchases.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Implemented cost-saving measures to reduce operating expenses while maintaining high levels of quality and customer satisfaction.
- Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
- Enforced health codes regulations within the restaurant environment.
Dinning Room Supervisor
Hotel Crown Plaza
Shenandoah, TX
01.2023 - 12.2023
- Provided guidance and support to front-of-house staff members as needed.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Conducted regular training sessions for new hires and existing team members.
- Supervised setup of tables prior to meal times ensuring proper presentation of dishes.
- Reviewed employee attendance records and addressed issues promptly when necessary.
- Analyzed customer feedback surveys in order to improve services offered in the dining room.
- Utilized POS systems for tracking sales data, inventory levels, discounts.
Dinning Room Supervisor
The Forum Assisted Living
The Woodlands, TX
05.2022 - 01.2023
- Ensured compliance with all safety and sanitation standards in the dining room.
- Monitored staff performance to ensure quality service to customers.
- Maintained accurate records of daily transactions and report any discrepancies to management.
- Provided guidance and support to front-of-house staff members as needed.
- Inspected facilities regularly for cleanliness, organization, and maintenance needs.
- Ordered supplies on a regular basis according to budget guidelines.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
El Salvador
San Salvador, El Salvador11-2017
Skills
- Work Scheduling
- Employee Scheduling
- Catering understanding
- Bartending expertise
- Sanitation Standards
- Event planning knowledge
- Customer Service
- Fine dining experience
- Employee Supervision
- Front of House Management
Certification
- TABC
- MANAGER FOOD HADLERS
Languages
English
Professional
Spanish
Full Professional
Timeline
Dinning Room Manager
The Tradition Senior Living
02.2024 - Current
Dinning Room Supervisor
Hotel Crown Plaza
01.2023 - 12.2023
Dinning Room Supervisor
The Forum Assisted Living
05.2022 - 01.2023
High School Diploma -
El Salvador
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