Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Coulter

Longview,TX

Summary

Human Resources Manager offering eight years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Human Resources Manager offering eight years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee benefits and working with executive team to develop talent acquisition and retention goals.

Overview

34
34
years of professional experience

Work History

Human Resources Generalist

iClassPro
Longview, Texas
03.2025 - Current
  • Managed recruitment processes including job postings and candidate screening.
  • Facilitated employee onboarding and orientation programs for new hires.
  • Maintained employee records and ensured data integrity in HR systems.
  • Collaborated with management on workforce planning and talent acquisition strategies.
  • Conducted background checks, reference checks and employment verification.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
  • Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Performed data entry of employee information in HRIS system for accurate record keeping.
  • Responded promptly to inquiries from internal staff members regarding employment matters.
  • Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
  • Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
  • Organized company events such as team building exercises or holiday parties to foster a positive work environment.
  • Led staff meetings to develop strategies that would positively influence workplace relationships.
  • Maintained employee records in accordance with applicable legal requirements.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Maintained human resources records by processing applications and resumes.

Human Resources Representative

CINTAS, Professional Uniform and Facility Services
White Oak, TX
09.2021 - 02.2025
  • Managed employee onboarding processes and documentation for new hires.
  • Assisted in resolving employee inquiries regarding benefits and policies.
  • Maintained accurate personnel records in HR information systems.
  • Supported performance evaluation procedures and documentation.
  • Facilitated communication between management and employees on HR matters.
  • Ensured compliance with labor laws and company policies during recruitment.
  • Organized employee engagement activities to promote workplace culture.
  • Facilitated dispute resolution meetings between employees and management teams.
  • Organized company-wide events such as team building activities or holiday parties.
  • Conducted trainings on topics such as workplace safety protocols or sexual harassment prevention.
  • Drafted offer letters for new hires which included salary details and benefit packages.
  • Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
  • Researched best practices for recruiting strategies to ensure a qualified applicant pool.
  • Assisted with benefits administration including open enrollment periods, health insurance changes, 401 contributions, and COBRA compliance.
  • Provided advice to employees on how to navigate internal processes such as filing complaints or requesting accommodations.
  • Planned and conducted new employee onboarding.
  • Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
  • Advised supervisors on legal requirements related to hiring practices such as background checks or drug testing protocols.
  • Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
  • Supported employees with benefits enrollments by guiding process and answering questions.
  • Investigated claims of discrimination or harassment based on race, age, gender identity and expression, in accordance with federal laws.
  • Updated database with payroll and employee information.
  • Conducted investigations, drafted summaries and devised recommendations for HR Manager.
  • Provided essential support to address individual HR needs of employees.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Partnered with senior HR team to communicate company standards and policies.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Developed incentives to drive employee retention and improve work culture.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
  • Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Hired employees and processed hiring-related paperwork.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Conducted exit interviews and completed employment termination paperwork.

Human Resources Manager

Warfab Inc.
Hallsville, TX
02.2013 - 12.2020

Responsible for all new employee recruitment, performing interviews and completing the onboarding process for all new hires. Including background checks, I-9 processing, reference checks, etc. Performed all employee evaluations, discipline procedures and terminations. Personally responsible for staffing all field and shop jobs with the appropriately skilled employees. Assisted all employees with new hire and annual insurance and 401K enrollment. Worked directly with the Executive Vice President regarding day to day operations of the company.

Licensed Vocational Nurse

Diagnostic Clinic of Longview
Longview, TX
08.1991 - 08.2011

Assisted physician with all in office procedures. Triaged all patient phone calls and prescribed medications or treatments within physician parameters. Strict HIPPA record keeping.

Education

Certification - Occupational Safety And Health

Kilgore College
Kilgore TX
08.2013

Certification - Licensed Vocation Nursing

Northeast Texas Community College
Mount Pleasant, TX
01.1990

Skills

  • Compliance
  • Staff compensation
  • Personnel information systems
  • Employee engagement
  • Benefits programs

Timeline

Human Resources Generalist

iClassPro
03.2025 - Current

Human Resources Representative

CINTAS, Professional Uniform and Facility Services
09.2021 - 02.2025

Human Resources Manager

Warfab Inc.
02.2013 - 12.2020

Licensed Vocational Nurse

Diagnostic Clinic of Longview
08.1991 - 08.2011

Certification - Occupational Safety And Health

Kilgore College

Certification - Licensed Vocation Nursing

Northeast Texas Community College