MONICA COX
Rohnert Park,CA
Summary
Top performing customer service representative with more than 25 years' experience. Experienced in working with high volume calls and answering intricate inquiries. Take pride in order processing accuracy and efficiency. Dedicated, efficient, task-oriented employee.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
M.A. Silva
01.2009 - Current
- Coordinate with and support sales representatives in field
- Receives, records, and routes customer orders, sample requests/changes
- Greet incoming visitors
- Answer incoming phone calls
- Document all contacts, actions, and responses in customer database
- Computer skills include: Epicor, Microsoft (Word/Excel), Outlook, Adobe Illustrator
- Organize and maintain file system; files correspondence, artwork and other records relative to customers and orders
- Handle customer inquiries and suggestions courteously and professionally
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolve customer complaints with empathy resulting in increased loyalty and repeat business
- Update account information to maintain customer records
- Credit Card processing
- Credit Application processing
- Responded to customer requests for products, services, and company information
- Maintain working knowledge of products and/or services
- Communicate daily with production and logistics departments.
Customer Service Representative
RITZ FOODSERVICE
01.2000 - 01.2009
- Handle customer requests
- Take orders via fax, place them in system, with confirmation follow-up
- Worked with Internet order processing systems including Efoods and Power Net
- Coordinated with and supported sales representatives in field
- Resolved customer complaints, disputes, or discrepancies
- Computer skills include: Dell AS400, Microsoft (Word/Excel), Outlook
- Excellent maintenance of multiple chain and house accounts
- Process debits and credits in timely manner
- Communicated daily with transportation department
- Coordinated special reship deliveries.
Will Call Department
RITZ FOODSERVICE
01.1999 - 01.2000
- Responsible for point-of-sale order processing on pick tickets for walking customers
- Transfer pick tickets to warehouse for order pulling
- Invoice printing, cash register operator, and credit card transactions
- Prepared UPS and Efficiency shipments
- Responsible for opening/closing procedures
- Balanced cash register drawer, calculated deposits.
Education
PETALUMA HIGH SCHOOL
Petaluma, CAEMPIRE BUSINESS COLLEGE
Santa Rosa, CASkills
- Customer Service
- Sales Force Support
- Order Processing
- Troubleshooting Accounts
- Routing Deliveries
- Tracking
Timeline
Customer Service Representative
M.A. Silva
01.2009 - Current
Customer Service Representative
RITZ FOODSERVICE
01.2000 - 01.2009
Will Call Department
RITZ FOODSERVICE
01.1999 - 01.2000
PETALUMA HIGH SCHOOL
EMPIRE BUSINESS COLLEGE