Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
CustomerServiceRepresentative

MONICA CRABLE

Liberty Hill,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented leadership skills that is excellent in marketing, customer service, office administration and facility oversight skills and more than 10 years of experience of overall skills. Highly effective and comfortable working with people at all levels in organization.

Overview

19
19
years of professional experience

Work History

Owner

Monica Bartels Photography
Lubbock, Austin, Texas
08.2012 - Current
  • I run a photography business that started out in Lubbock and I recently relocated to the Austin area
  • Specializing in portraits mostly for family, maternity, children and few other genres in the Austin area
  • Manage day-to-day business operations.
  • Enhance operational efficiency and productivity by managing budgets, accounts and costs.
  • Create and monitor promotional approaches to increase sales and profit levels.
  • Keeping up-to-date on current trends and attend industry trade shows and markets to view and order inventory.
  • Maintain up-to-date administrative records to monitor operational conditions.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Customer Service Representative

ZPurple Communications
Austin, Texas
08.2021 - Current


  • Mainly work with Apple products and troubleshoot techinical issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues for each customer.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 20-50 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Entered orders into the CRM and SalesForce computer database system.
  • Followed up with customers about resolved issues and completed cases and closing cases to maintain high standards of customer service.

Head Cashier

Home Depot
Amarillo, Texas
01.2007 - 03.2011
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Analyzed purchases for signs of fraud.
  • Directed team of 8-10 cashiers to maximize performance and deliver exceptional service to every customer.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Evaluated professionalism of checkouts every day and kept team members on top of cleaning tasks.

Data Entry Clerk

Amarillo National Bank
Amarillo, Texas
07.2002 - 01.2004
  • I worked at one of their branches as their data entry clerk
  • My duties was to manually enter data info from transactions the bank made each day to ensure each transaction by each banker was balanced at the end of the day.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.

Secretary

Hands On, Inc
Bangor, Maine
05.1999 - 06.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

No Degree - Photography

Art of Institute of Pittsburgh
Online

No Degree - Photography

National Institute of Technology For The Deaf
Rochester, NY

High School Diploma -

Caprock High School
Amarillo, Texas
1998

Skills

  • Professional, empathic and positive customer service
  • Strong work ethic
  • Attentive to detail,
  • Excellent interpersonal skills,
  • Quick learner
  • Great organizational skills,
  • Strong ability to multi task
  • Great time management
  • Fluent in ASL
  • Familiar with Windows/PC/Apple & most Office programs Editing programs: Photoshop, Lightroom
  • Social Media Platforms
  • Integrity and Transparency
  • Change and Growth Management
  • Work Organization and Prioritization
  • Employee Motivation and Performance
  • Team Leadership
  • Business Planning
  • Portfolio Management
  • Operational Efficiency
  • Customer Retention
  • Revenue Growth
  • Pricing Structures
  • Project Management
  • Cash Control
  • Team Engagement
  • Reducing Costs
  • Advertising Initiatives
  • Product Availability
  • Cost Analysis and Savings
  • Contract Negotiation
  • Operational Analysis
  • Talent Acquisition
  • Operations Start-Up

Languages

ASL
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

ZPurple Communications
08.2021 - Current

Owner

Monica Bartels Photography
08.2012 - Current

Head Cashier

Home Depot
01.2007 - 03.2011

Data Entry Clerk

Amarillo National Bank
07.2002 - 01.2004

Secretary

Hands On, Inc
05.1999 - 06.2001

No Degree - Photography

Art of Institute of Pittsburgh

No Degree - Photography

National Institute of Technology For The Deaf

High School Diploma -

Caprock High School

Similar Profiles

CREATE PROFILE
MONICA CRABLE