Summary
Overview
Work History
Education
Skills
Accomplishments
Currently in Nursing school to become a Registered Nurse.
Certification
Timeline
Generic

Monica Crews

Layton,UT

Summary

Seasoned Phlebotomy with 15 years in leading phlebotomy team to provide excellent customer service during medical tests. Hired and trained new team members while supporting department with quality of care and administrative needs. Submitted results to referring physicians efficiently and accurately.


Accomplishments include improving phlebotomy department productivity, training 15 employees and reducing errors through hands-on leadership.


Hardworking Phlebotomy Coordinator with an organized and detail-oriented approach to keeping department running smoothly and efficiently on a daily basis. Knowledgeable about related procedures and administrative requirements. Offering 15 years of progressive healthcare experience.


Background includes working in fast-paced environments with heavy daily workloads. Multitasks effectively and keeps phlebotomy team members focused and productive.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Hardware Manager

Burton Lumber
08.2022 - Current
  • Improved hardware performance by implementing advanced diagnostics and troubleshooting techniques.
  • Streamlined inventory management for increased efficiency in tracking and maintaining hardware resources.
  • Developed comprehensive maintenance schedules to ensure optimal hardware functionality and prevent downtime.
  • Collaborated with cross-functional teams to integrate hardware solutions into existing systems, resulting in seamless operations.
  • Established strong vendor relationships, leading to cost-effective procurement of high-quality hardware components.
  • Mentored junior staff members, fostering professional growth and enhancing team productivity.
  • Implemented industry best practices for hardware installation, configuration, and maintenance, ensuring consistent performance across the organization.
  • Designed custom hardware solutions tailored to specific project requirements, resulting in successful project completions.
  • Conducted regular audits on hardware assets to identify potential areas of improvement and optimize system performance.
  • Conducted extensive research on prospective vendors before making purchasing decisions based on quality assurance standards set within the company.

Phlebotomist Technician

The American Red Cross
11.2020 - 06.2022
    • Increased patient satisfaction by providing efficient and accurate blood collection services.
    • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
    • Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
    • Maintained a clean and safe work environment, adhering to infection control policies and procedures.
    • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
    • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
    • Provided excellent customer service while verifying patient information and insurance at registration.
    • Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
    • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
    • Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
    • Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.

CNA

William E Christoffersen Salt Lake Veterans Home
02.2020 - 08.2021
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported needs of 15-30 residents under long-term care.

Owner/Operating Manager

Dickeys BBQ
02.2016 - 12.2019
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Owned and managed Customer Service. Hospitality business, growing revenue to $120,000 in first year.

Registered Nursing Student

Fortis College
11.2015 - 01.2017
  • Improved patient outcomes by providing thorough and compassionate care during clinical rotations.
  • Enhanced patient safety with accurate medication administration and diligent monitoring of vital signs.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
  • Assisted in wound care procedures, ensuring proper healing and reduced infection risks.
  • Provided emotional support to patients during difficult medical experiences, fostering trust and rapport between nurse and patient.
  • Utilized effective communication skills to advocate for patient needs within the healthcare team, ensuring optimal treatment plans were developed.
  • Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
  • Built rapport with patients and members of patients' support systems.
  • Performed regular rounds to check on well-being of patients.
  • Educated patients and their families on disease management strategies, promoting long-term health benefits.

Phlebotomist

Riverside Community Hospital
01.2005 - 07.2008
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Phlebotomy Coordinator

Unilab
05.2000 - 02.2004
  • Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
  • Improved efficiency of blood draw stations, resulting in shorter patient wait times and increased throughput.
  • Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
  • Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
  • Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
  • Implemented quality control measures to maintain high levels of accuracy in blood collection and specimen handling procedures.
  • Assisted in the selection, evaluation, and implementation of new equipment to improve productivity and enhance patient care experience.
  • Collaborated with cross-functional teams to develop strategies for continuous improvement in service delivery.
  • Participated in recruitment efforts to attract top talent for the phlebotomy team, maintaining a strong focus on diversity and inclusion.
  • Provided ongoing coaching, feedback, and professional development opportunities for phlebotomists within the organization.
  • Ensured compliance with all regulatory requirements relating to phlebotomy services through regular audits and inspections.
  • Reduced incidents of pre-analytical errors by implementing educational programs focused on proper specimen labeling techniques.
  • Optimized scheduling processes for both staff members and patients alike by leveraging technology solutions designed to maximize efficiency.
  • Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment.
  • Participated in regular professional development opportunities to stay current on industry trends, best practices, and emerging technologies related to phlebotomy services.
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Correlated and interpreted data based on technical, instrumental and physiological conditions.
  • Maintained complete department and employee records.
  • Assisted team members with completing complex tasks.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Conducted venipuncture and other CT procedures.

Education

Associate of Science - Clinical Nurse Specialist

Eagle Gate College
Salt Lake City, UT
03.2025

Phlebotomy Certification - Phlebotomy

Boston Reed
Bakersfield, CA
05.2000

High School Diploma -

Ohio County H.S
Hartford , Ky
05.1995

Skills

  • Cross-Functional Teamwork
  • Component Selection
  • Failure Analysis
  • Hardware Design
  • Continuous Improvement
  • Quality Assurance
  • Supply Chain Management

Accomplishments

  • Supervised team of 18 staff members.
  • Resolved product issue through consumer testing.
  • Achieved results by completing tasks with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Currently in Nursing school to become a Registered Nurse.

Iam currently in Nursing School. Projected to Graduate March of 2025

Certification

Phlebotomy, Boston Reed - 6 month

  • DPT - Donor Phlebotomy Technician
  • PT - Phlebotomy Technician

Timeline

Hardware Manager

Burton Lumber
08.2022 - Current

Phlebotomist Technician

The American Red Cross
11.2020 - 06.2022

CNA

William E Christoffersen Salt Lake Veterans Home
02.2020 - 08.2021

Owner/Operating Manager

Dickeys BBQ
02.2016 - 12.2019

Registered Nursing Student

Fortis College
11.2015 - 01.2017

Phlebotomist

Riverside Community Hospital
01.2005 - 07.2008

Phlebotomy Coordinator

Unilab
05.2000 - 02.2004

Associate of Science - Clinical Nurse Specialist

Eagle Gate College

Phlebotomy Certification - Phlebotomy

Boston Reed

High School Diploma -

Ohio County H.S

Similar Profiles

CREATE PROFILE
Monica Crews