MONICA CROW
New York City
Summary
Dynamic Brand Operations & Project Manager with a proven track record at Tenth Crow Creative, driving process improvements that enhanced client retention and team efficiency. Expert in workflow optimization and cross-functional leadership, I successfully secured four new clients through strategic operational support and business development initiatives.
Overview
8
8
years of professional experience
Work History
Brand Operations & Project Manager
Tenth Crow Creative
New York
06.2022 - Current
- Collaborated with agency President on daily operations, growth strategy, and internal workflow management to enhance organizational effectiveness
- Led cross-functional coordination between creative, clients, and leadership to ensure efficient execution
- Drove process improvements that increased client retention, upsell opportunities, and team efficiency
- Built and maintained operational systems across client delivery, project management, and production timelines
- Oversaw vendor relationships, contracts, budgets, and deliverables across multiple accounts to ensure alignment with project goals
- Supported business development through proposals, pitches, and operational scoping for new clients
- Helped secure 4 new clients within one year through operational support and sales partnership
Content Strategist & Supervising Producer
Pvolve
New York
03.2020 - 02.2022
- Managed master content calendar to synchronize marketing initiatives, product launches, and customer acquisition strategies
- Built scalable workflows that increased weekly deliverables by 30% without increasing team size
- Coordinated cross-department efforts among marketing, production, and leadership to enhance collaboration and streamline workflows
- Directed budgets, timelines, and vendor negotiations to optimize content production processes
- Developed operational processes that supported subscription growth and customer engagement
Production Supervisor & Project Manager
Pvolve
New York
01.2019 - 03.2020
- Supervised production crews, managed budgets, negotiated vendor contracts to optimize resource allocation
- Aligned production output with marketing and sales goals to ensure cohesive strategy execution
- Designed and implemented workflows to streamline production and improve output efficiency
- Partnered with leadership to develop repeatable systems for content and campaign delivery, enhancing workflow consistency
Senior Production Coordinator / Client Services Lead
Prime Focus Technologies
New York
07.2018 - 08.2018
- Managed revenue-generating workflows including invoicing and quality control, identifying cross-sell opportunities to maximize client value
- Cultivated ongoing client communications and reporting, strengthening long-term relationship management strategies
- Implemented structured processes that improved delivery consistency and client trust
- Built and led global fulfillment and QA team for A&E, streamlining workflow migration and enhancing training processes
Education
Bachelor of Arts - Sociology
University of Colorado At Boulder
Boulder, CO05-2012
Skills
- Program management
- Project management
- Google Suite
- Process Improvement
- Workflow optimization
- Client Operations
- Production Operations
- Vendor management
- Cross-functional leadership
- Cross-functional coordination
- Team Leadership
- Budget oversight
- Client relations
- Business development
- Google Suite
- Systems Implementation
- Workflow optimization
Timeline
Brand Operations & Project Manager
Tenth Crow Creative
06.2022 - Current
Content Strategist & Supervising Producer
Pvolve
03.2020 - 02.2022
Production Supervisor & Project Manager
Pvolve
01.2019 - 03.2020
Senior Production Coordinator / Client Services Lead
Prime Focus Technologies
07.2018 - 08.2018
Bachelor of Arts - Sociology
University of Colorado At Boulder