Monica Crowley
Williamstown,NJ
Summary
Focused hardworking individual with 4 years of experience in the construction business and 13 years in the restaurant industry. Easily adaptable, eagerness to learn and excell in diverse environments both familiar and unfamiliar. Adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions while implementing teamwork and overall success. Excels through communication, detailed driven efficiency and consistent organization.
Overview
17
17
years of professional experience
Work History
Project Manager
ERCO Ceilings And Interiors
01.2020 - Current
- Payroll for all mechanics through GPS system and excell sheet
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managing and overseeing all projects in Delaware, Maryland and part of Pennsylvania.
- Coordinating details through consistent customer communication regarding installation from point of signed contract, through longevity of project. Communication includes decision making, installation requirements, problem solving and customer satisfaction, payment and final billing through completion and for future upcoming projects.
- Coordinating project scheduling through customer and assigning mechanic based on skill level and job qualifications. Responsible for verifying details and directions through mechanic.
- Verifying material requirements for individual projects based on specifications and architectural plans and approvals.
- Overseeing the material movement through purchasing and logistics departments to ensure material is at the designated location at the appropriate time.
Manager
Chili's Grill and Bar
09.2017 - 06.2020
- Currently located in the heart of Philadelphia across the street from the Convention Center and Courthouse
- High volume location with clientele dictated by any local events in the city
- Responsibilities include (but are not limited to): managing both front of house and back of house staff, controlling labor, food costs and operating budget based off of monthly p&l, food/liquor/beer orders, scheduling, assisting the staff wherever necessary whether it be on the line with the cooks to on service bar with the bartender.
- worked in multiple other locations including to Millville NJ, Deptford NJ and Mays Landing NJ
General Manager
Applebee's Neighborhood Grill and Bar
07.2007 - 09.2017
- Worked in multiple locations ranging from Atlantic City NJ, through Voorhees NJ
- Began tenure as an hourly employee mastering positions from the front of house through the kitchen. Graduating into an assistant manager and ending my tenure as a General Manager.
- Responsibilities included but not limited to: understanding and implementation of budget, sales goals and profit through P&L, Inventory control, Food Safety and brand standard implementation, Recipe knowledge and consistency, Food/Liquor Ordering, Customer Service, Cooking and bartending, Scheduling, Computer literate through excell and adobe, and management of staff and assistant managers.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Studied mathematics and engineering. -
Richard Stockton State College
05.2009
Skills
- Hardworking
- Organized
- Proficient in Mathematics
- Computer Literate
- Understanding of annual budgeting, and profit and loss statements
- Inventory Control and Material Procurement
- Leadership
- Teamwork and creating a positive environment
- Effective and Successful Customer Service and excels with Communication
Additional Information
12 years restaurant experience
Timeline
Project Manager
ERCO Ceilings And Interiors
01.2020 - Current
Manager
Chili's Grill and Bar
09.2017 - 06.2020
General Manager
Applebee's Neighborhood Grill and Bar
07.2007 - 09.2017
Studied mathematics and engineering. -
Richard Stockton State College
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