Monica Cubas
Aurora,CO
Summary
Enthusiastic General Manager with 15 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies and managing staff . Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
17
17
years of professional experience
Work History
FOH Manager
First Meridian
Denver, CO
03.2021 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored employee performance and developed improvement plans
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Submitted reports to senior management to aid in business decision-making and planning
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
General Manager
Sodexo, Sky Club DEN
Denver, CO
11.2017 - 07.2020
- Enhanced operational efficiency and productivity by managing budgets, accounts and
- Service
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Interacted well with Client and customers to build connections and nurture relationships
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained, coached and mentored staff to support smooth adoption of new Sodexo/Delta program
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Managed 55 team members across 5 accounts, resulting in approximate $87,000 increase in annual revenue.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Concessions International LLC
Denver, CO
01.2009 - 11.2017
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager
Jimmy John's
Denver, CO
12.2004 - 01.2009
- Actions to drive profitability
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Maximized efficiency by coaching and mentoring 65 personnel on food and alcohol principles, industry practices and company procedures
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Increased monthly staff retention rate by 35% after implementing new training programs
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Received superior customer service satisfaction scores for 6 consecutive quarters
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Applied Science - Business Administration
Community College of Aurora
Skills
- Recruitment Effective leader
- Product development Relationship building
- Coaching and mentoring Budget development
- Inventory management Business Development
- Business operations Team building
- Records Organization and Management
- Labor and Overhead Cost Estimation
Timeline
FOH Manager
First Meridian
03.2021 - Current
General Manager
Sodexo, Sky Club DEN
11.2017 - 07.2020
General Manager
Concessions International LLC
01.2009 - 11.2017
General Manager
Jimmy John's
12.2004 - 01.2009
Associate of Applied Science - Business Administration
Community College of Aurora
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