Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Custis

Baltimore,MD

Summary

Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Future Care Nursing Home
Baltimore, MD
09.2023 - Current

assisting patients with daily living activities (bathing, dressing, eating), taking vital signs, providing toileting assistance, maintaining patient hygiene, serving meals, communicating with patients and healthcare team, changing bed linens, and following proper infection control procedures; all while demonstrating compassion and patience, and adhering to established healthcare guidelines

Certified Nursing Assistant

Manor Care Health Services
Baltimore, MD
04.2018 - 10.2023

assisting patients with daily living activities (bathing, dressing, eating), taking vital signs, providing toileting assistance, maintaining patient hygiene, serving meals, communicating with patients and healthcare team, changing bed linens, and following proper infection control procedures; all while demonstrating compassion and patience, and adhering to established healthcare guidelines

Customer Service Agent

Alaska Airlines
Baltimore, MD
08.2018 - 07.2022

Responsible for providing exceptional customer service to airline passengers at the airport, assisting with check-in procedures, handling ticketing issues, managing luggage, addressing inquiries, and resolving complaints, all while ensuring a smooth and positive travel experience for each customer; requiring excellent communication skills, adaptability to changing situations, and a strong understanding of airline policies and procedures.

Education

Certified Nursing Assistant

IT Works Learning Program/ Allied Health Institute
Baltimore, MD
04-2018

High School Diploma -

Coppin Academy High School
Baltimore, MD
05-2014

Skills

  • Patient-focused care
  • Collecting specimens
  • Infection control procedures
  • Vital sign recording
  • Observing responses
  • Transporting patients
  • Monitoring fluids
  • Dementia and Alzheimer's care
  • Intake recording

Timeline

Certified Nursing Assistant

Future Care Nursing Home
09.2023 - Current

Customer Service Agent

Alaska Airlines
08.2018 - 07.2022

Certified Nursing Assistant

Manor Care Health Services
04.2018 - 10.2023

Certified Nursing Assistant

IT Works Learning Program/ Allied Health Institute

High School Diploma -

Coppin Academy High School
Monica Custis