Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager

Monica Dagatti

Il

Summary

Successfully managed club documentation and facilitated smooth communication between members. Demonstrated organizational skills and attention to detail in various projects.

Managing organizational tasks and coordinating club activities. Skilled in record-keeping, meeting scheduling, and communication. Customer assistance, managing mail and updating tracking spreadsheets, travel coordination and file management.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate with strong organizational skills eager to secure entry-level Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Successful Kids Dreams ( RIver FC )
08.2013 - 08.2024
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
  • Resolved conflicts between members or staff in a timely manner using diplomacy skills.
  • Planned, organized, and coordinated special events and celebrations.
  • Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
  • Implemented policies and procedures to improve club operations and standards.
  • Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
  • Monitored cash flow and accounting operations to support accurate record-keeping.
  • Raised club traffic and brand reach with innovative online promotions.
  • Worked with marketing teams to create marketing and promotional content for social media.
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored budget and expenditures, keeping facility within budget.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Responsible for maintaining the club's clothing inventory and responsible for placing orders with the supplier.
  • organize all kinds of paperwork for local and out-of-state tournament


Salesperson

Herbalife
01.2009 - 01.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Collections Agent

Total Financial
02.2006 - 11.2009
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Responded to customer inquiries and provided detailed account information.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Education

High School Diploma -

Kelvin Park High School
Chicago, IL

Skills

  • Customer service
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Outbound calling
  • Schedule preparation
  • Follow-up communications
  • Bookkeeping
  • Work prioritization
  • Stress management techniques
  • Teamwork and collaboration
  • Computer skills
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Certification

certification in family emotional intelligent Teacher of children ages 5-10 in church.

Timeline

Manager

Successful Kids Dreams ( RIver FC )
08.2013 - 08.2024

Salesperson

Herbalife
01.2009 - 01.2014

Collections Agent

Total Financial
02.2006 - 11.2009

High School Diploma -

Kelvin Park High School

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Monica Dagatti