Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Monica David

Monica David

Spokane,WA

Summary

Qualified Customer Service Associate with 25 years in fast-paced customer service environments. Personable and Professional under pressure. Patient and empathetic with extensive background in conflict resolution and customer care. I am very outgoing and positive. I Strive to be the Best at Everything I do. I have Perfect cash handling skills.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
7
7
Certifications

Work History

Casino Cage Cashier

Northern Quest Resort & Casino
Airway Heights, WA
06.2021 - Current
  • I greet the guest at my window
  • I cash out there winning slot tickets as well as cash out there poker chips
  • I issue gift cards and singing up guests for our Camas club rewards program
  • Handled large amounts of cash with to the penny perfection .

Customer Service Associate

Platinum shine
Spokane, WA
03.2015 - 10.2018
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy
  • Stocked and replenished merchandize according to store merchandising layouts
  • Cleaned and organized the store, including the checkout desk and displays
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Educated customers about the brand to incite excitement about the company\'s mission and values
  • Determined customer needs by asking relevant questions and listening actively to the responses.

Opening Cashier

R & B SYSTEMS
Spokane, WA
10.2013 - 03.2014
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Served as the main liaison between customers, management and sales team
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Crew

JACK N THE BOX
Spokane, WA
10.2009 - 05.2013
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandize
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Provided an elevated customer experience to generate a loyal customers
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Maintained cleanliness and presentation of stock room and production floor
  • Helped drive sales goals and achieve monthly quotas
  • Routinely answered customer questions regarding merchandize and pricing
  • Operated a POS system to itemize and complete an average of 2500customer purchases
  • Recommended alternative items if product was out of stock.

Swing Shift Cashier

JACK N THE BOX
Spokane, WA
10.2009 - 10.2010
  • Communicated all store initiatives and promotions to customers to generate return business
  • Assisted in creating pre-season marketing plans to support department and divisional strategies
  • Participated in physical inventory counts daily
  • Designed displays to make the store experience interactive, engaging and reassuring
  • Operated a POS system to itemize and complete an average of 3,000 customer purchases
  • Routinely answered customer questions regarding merchandize and pricing
  • Organized store merchandize racks by size, style and color to promote visually appealing environment
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

Associate's degree - Medical Assisting

Carrington College
03.2009 - 07.2010

Certificate of completion in Mental health - undefined

IOP
01.2008 - 01.2009

Skills

Cash Handlingundefined

Certification

POINT OF SALE (10+ years)

Timeline

Casino Cage Cashier

Northern Quest Resort & Casino
06.2021 - Current

Customer Service Associate

Platinum shine
03.2015 - 10.2018

Opening Cashier

R & B SYSTEMS
10.2013 - 03.2014

Crew

JACK N THE BOX
10.2009 - 05.2013

Swing Shift Cashier

JACK N THE BOX
10.2009 - 10.2010

Associate's degree - Medical Assisting

Carrington College
03.2009 - 07.2010

Certificate of completion in Mental health - undefined

IOP
01.2008 - 01.2009
Monica David