Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Davidson

Merced,CA

Summary

Elevated from Billing to HR Specialist at Riggs Ambulance Services, showcasing strong compliance with guidelines and exceptional communication skills. Excelled in streamlining data processing and fostering collaborative environments, significantly enhancing office efficiency. Demonstrates meticulous attention to detail and a proactive approach to engaging with team members and clients alike.

Overview

12
12
years of professional experience

Work History

Human Resources Specialist

Riggs Ambulance Services
07.2017 - Current

· Manage the recruitment process, including job posting, screening, interviewing, and hiring employees.

· Maintain and update HR systems, ensuring data integrity and confidentiality.

· Collaborate with hiring managers to understand staffing needs and define job requirements.

· Ensure that the organization complies with labor laws and employment standards.

· Analyzing daily logs to retrieve vital patient details for insurance claims.

· Ensure timely handling of sensitive documents.

· Streamlined communication among dispatchers, EMTs, and other departments.

· Manage all interdepartmental and company-wide correspondence.

· Assist employees with enrollment, changes, and inquiries related to benefits.

· Managed submissions and follow-ups for Medi-Cal authorization.

· Managed timely dispatch of bills, invoices, and statements.

Front Desk Supervisor/Patient/ Insurance Coordinator

Advanced Eye Healthcare
03.2013 - 07.2017
  • Greet patients professionally and courteously
  • Schedule and confirm patient appointments
  • Answer incoming phone calls and assist as needed
  • Distribute office policy letters and HIPAA compliance forms
  • Verify insurance coverage and update patient records accordingly
  • Prepare patient charts in advance of daily appointments
  • Post patient charges and process payments accurately
  • Prepare and secure nightly deposits
  • Enter and maintain accurate data in the office computer system
  • Arrange and schedule surgeries for patients
  • Update and maintain the office procedures manual
  • Confirm patient appointments and send reminders as necessary

Education

General Education -

Chowchilla Union High
Chowchilla, CA

Skills

    Policy Adherence

    Strong Compliance with Guidelines

    Self-Directed Performance

    Sound Analytical Judgment

    Effective Troubleshooting Techniques

    Consistent Task Execution

    Attention to Detail in Task Completion

    Engaging in Collaborative Meetings

    Active Involvement in Training Seminars

    Efficient Data Processing

    Organized Documentation Oversight

    Facilitate Communication Flow

    Manage outgoing communications

    Skilled in Telephone Etiquette

    Screen and direct phone calls

    HIPAA compliance

    Collections

    Decision-making

    Invoice generation

    Data research

    Attention to detail

    Customer engagement

    Community management

    Media relations

    Social media strategy

    Community outreach

    Event planning

    Community relations

Timeline

Human Resources Specialist

Riggs Ambulance Services
07.2017 - Current

Front Desk Supervisor/Patient/ Insurance Coordinator

Advanced Eye Healthcare
03.2013 - 07.2017

General Education -

Chowchilla Union High
Monica Davidson