Monica Davis
Godfrey,IL
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
15
15
years of professional experience
Work History
Human Resources Assistant
Landers Chrysler Dodge Jeep Ram
04.2023 - 12.2023
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Assisted with creating employee handbooks and manuals.
Support Technician
Intrado
02.2020 - 03.2023
- Monitored systems in operation and quickly troubleshot errors.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Assistant Store Manager
Kum & Go
03.2017 - 01.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Team Leader
Alorica
03.2014 - 03.2017
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader Manager
Party City
07.2008 - 03.2014
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Cosmetology -
City Pointe Beauty Academy
Webb City, MO05.2015
High School Diploma -
Joplin High School
Joplin, MO05.2008
Skills
- Norton Antivirus software
- Ticket management
- Microsoft Outlook
- Customer Communication and Empathy
- Complaint resolution
- Microsoft Windows and Office
Timeline
Human Resources Assistant
Landers Chrysler Dodge Jeep Ram
04.2023 - 12.2023
Support Technician
Intrado
02.2020 - 03.2023
Assistant Store Manager
Kum & Go
03.2017 - 01.2020
Team Leader
Alorica
03.2014 - 03.2017
Team Leader Manager
Party City
07.2008 - 03.2014
Cosmetology -
City Pointe Beauty Academy
High School Diploma -
Joplin High School
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