Monica Davis
Baton Rouge,LA
Summary
Experienced hospitality professional with a strong background in effectively managing front desk operations and consistently delivering exceptional guest services. Recognized for ability to foster team collaboration and maintain high standards. Skilled in problem-solving and providing seamless support in dynamic environments, ensuring guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Lead Front Desk Agent
L'Auberge Casino and Hotel
03.2023 - Current
- Oversee day-to-day operations of 205-room hotel.
- Organized staff training programs to elevate service standards, directly impacting guest feedback scores.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in and check-out processes for improved guest experience.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
Front Desk Specialist
Caesars Entertainment INC
07.2019 - 08.2020
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Medical Assistant
Family Eye Care
04.2016 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Managed patient load efficiently, ensuring timely care and attention.
Education
High School - General Studies
Riverside High School
Avon, MSSkills
- Proven leadership through staff coaching, mentoring & training
- Exceptional guest service & communication
- Strong attention to detail ensuring excellent reservation management and issue resolutions
- Superb interdepartmental communication skills
- Extremely diligent in maintaining a culture of appreciation, education & fun
Accomplishments
- Awarded Team Member of the Quarter in 2024 for leading the way to helping create, modify and update the front desk standard operating procedure and employee training manual to align with the new software.
- Consistently receive high score ratings from guest surveys due to my professionalism and exceptional guest service.
- Received Promotion within 9 months of hire date due to outstanding performance and ability to motivate and lead the front desk team effectively.
Timeline
Lead Front Desk Agent
L'Auberge Casino and Hotel
03.2023 - Current
Front Desk Specialist
Caesars Entertainment INC
07.2019 - 08.2020
Medical Assistant
Family Eye Care
04.2016 - 06.2019
High School - General Studies
Riverside High School
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