Monica Davison
Clarksville,TN
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Department Service Officer
Disabled American Veteran’s
Nashville
06.2017 - Current
- Processed benefit enrollment applications, facilitated changes, and or terminations, ensuring accuracy and compliance with legal requirements
- Briefed Veterans, Soldiers, family members and dependents of benefits verification eligibility
- Coordinated with Disabled American Veterans transportation program to provide transportation to Veteran administrative medical centers
- Maintained confidential department records, created reports and correspondence files
- Operated basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, and computer programs
- Acted as an advocate- liaison for veterans to obtain necessary medical / physiological treatment, and financial hardships assistance
- Answered questions related to disability compensation ratings, benefits eligibility in accordance with Veteran Administrative policies
- Conducted remote outreach location mobile information services
- Organized and scheduled appointments and meetings.
Regional Supervisor
Fluor
Greenville
05.2010 - 01.2016
- Responded to requests, complaints, issues (verbal/written) in accordance with prescribed regulations
- Gathered information-evidence and formulated a response to resolve issues
- Reviewed all relevant information to assess pattern of complaints and to determine possible causes of complaints
- Collected and reviewed data for accuracy
- Maintained data/recordkeeping filing system
- Managed automated supply system ensuring accountability of assigned supplies and equipment
- Conducted training on established safety policy requirements
- Monitored water purification testing daily to ensure safe water purification levels
- Conducted periodic surveys to assess customer perception on service, brand image and provided relevant input on customer preferences
- Investigated security-related incidents-violations and made recommendations to preclude reoccurrence
- Ensured that classified documents were properly marked and secured
- Determined adequate physical security requirements for designated secured areas and vaults.
Culinary Operations Manager
U.S. Army
Fort Campbell
04.2007 - 04.2010
- Formulated strategies, to improve performance, procure materials, resources and mainitain compliance
- Established budget for requisitioned supplies and equipment
- Administered the nutritional awareness program and menu development
- Monitored food preparation procedures and portion sizes to ensure subsistence was prepared in accordance with regulations
- Ensured delivered subsistence met and or exceeded quality, quantity requirements
- Maintained systematic issuing of subsistence, utilizing First-In-First-Out (FIFO) rotation inventory accountability
- Executed offsite and onsite assessments of the food service protection policies and procedures.
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Education
Associate of Science - Applied Behavioral Science
Ashford University
San Diego, CA 10.2013 - 05.2016
Skills
- Reporting and documentation
- Client meetings
- Research and facts collecting
- Written and verbal communication
- Effective customer communication
- Client advocacy
- Community outreach
- Client needs assessments
- Data confidentiality
- Maintaining client records
- Client assessment
- Multitasking Abilities
- Teamwork and collaboration
- Maintain records
- Team collaboration
- Applied behavior analysis
- Customer service
- Document management
- Time management abilities
- Needs assessment
- Continuous improvement
- De escalation tactics
- Cultural Competency
- Eligibility requirements
- Client and family interviews
- Client intakes
- Application processes
- Behavioral management
- Computer literacy
- Reliability
- Professionalism
- Problem-solving aptitude
- De-escalation techniques
- Excellent communication
- Quality assurance
- Self motivation
- Decision-making
- Documentation skills
- Organizational skills
- Adaptability and flexibility
- Workflow management
- Team building
- Prepare reports
- Task prioritization
- Cultural sensitivity
- Individual counseling
- Counseling techniques
Certification
- Lean Six Sigma - Black belt certification
Accomplishments
- Documented and resolved Veterans benefits application eligibility which led to a better quality of life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Women Veterans of America
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionPaid time offTeam Building / Company Retreats401k match4-day work weekPaid sick leaveCareer advancementFlexible work hoursQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Languages
English
Professional Working
Interests
Yoga
Gardening
Horseback riding
Snorkeling
Painting
Reading
Travel
Timeline
Department Service Officer
Disabled American Veteran’s
06.2017 - Current
Associate of Science - Applied Behavioral Science
Ashford University
10.2013 - 05.2016
Regional Supervisor
Fluor
05.2010 - 01.2016
Culinary Operations Manager
U.S. Army
04.2007 - 04.2010
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