Monica deHerrera Pardo

Provide direct support to students facing challenges such as food insecurity, housing instability, financial hardships, and mental health concerns.

• Connect students with campus and community resources, including emergency assistance programs, healthcare services, and academic support.
• Advocate for students by collaborating with faculty, staff, and local organizations to enhance student well-being and success.
• Develop and facilitate workshops on topics such as self-care, healthy relationships, and community resources.
• Assist in the planning and execution of health and wellness events, including vaccination clinics, mental health awareness campaigns, and educational outreach initiatives.
• Support grant writing efforts to secure funding for food insecurity initiatives and mental health resources.
• Maintain confidential case records and track student outcomes to assess service impact.
• Contribute to institutional initiatives focused on improving student retention and academic persistence through holistic support services.

• Provided technical support and customer service to students, parents, and faculty across multiple colleges and K-12 institutions during the COVID-19 pandemic.
• Assisted users with troubleshooting learning management systems (LMS), online course access, account recovery, and general IT support.
• Resolved end-user inquiries via phone, chat, and email, ensuring a high level of customer satisfaction.
• Navigated a web-based ticketing system to document and track support cases, escalating complex issues as needed.
• Guided students and parents through virtual learning platforms, ensuring smooth access to online education.
• Participated in ongoing training to support multiple educational institutions and adapt to evolving technology needs.
• Developed strong problem-solving, communication, and customer service skills while working in a fast-paced, remote environment.

• Coordinated and led compliance surveys of agencies providing services to clients on the Developmental Disabilities Support Division Waiver
• Determined compliance with required standards, rules and statutes
• Analyze data and documents to determine level of compliance
• Completed formal reports of citations and findings
• Conducted on-site interviews, record reviews, and observations
• Completed home visits and provider site visits
• Communicated logistical information to team members and agencies
• Provided leadership to team members
• Completed all required training certification.
• Led compliance surveys of agencies providing services to individuals on the Developmental Disabilities Support Division Waiver.
• Assessed compliance with state regulations through data analysis, document reviews, and site visits.
• Conducted interviews, record reviews, and home visits to evaluate service quality and adherence to policy.
• Authored formal reports detailing findings, citations, and recommendations.

• New Mexico childcare background clearance
• Oversaw home based services under NM Children's Youth and Families Department Title IV-B
• Ensured safety and well-being of families involved with CYFD
• Recruited, hired, trained and coached on average of 1-2 new employees and college interns per year
• Completed monthly, quarterly and annual reports
• Managed program budgets valued approximately $440,000
• Coached on policy updates and performance improvement plan
• Created and maintained computerized record systems to record, process data and generate reports
• Initiated audit process to evaluate thoroughness of documentation
• Maintained all confidential personnel files, and evaluations
• Ensured HIPAA compliance
• Assisted with the writing of successful grants.
• Oversaw home-based services under NM CYFD Title IV-B, ensuring family safety and well-being.
• Supervised and trained new employees and college interns.
• Managed program budgets totaling approximately $440,000.
• Maintained compliance with HIPAA and CYFD regulations.
• Assisted in grant writing and program development.

• .New Mexico childcare background clearance
• Oversaw intensive home based client services under NM Children's Youth and Families Department(CYFD) Title IV-B in home service contracts
• Ensured safety and well-being of families involved with CYFD
• Recruited, hired, trained and coached on average of 1-2 new employees and college interns per year
• Completed monthly, quarterly and annual reports
• Managed program budgets valued approximately $440,000
• Coached on policy updates and performance improvement plan
• Created and maintained computerized record management systems to record, process data and generate reports
• Initiated audit process to evaluate thoroughness of documentation
• Maintained all confidential personnel files, and evaluations
• Ensured HIPAA compliance
• Assisted with the writing of successful grants.
• Provided intensive home-based services to families involved with CYFD.
• Developed service plans to support family reunification and stability.
• Maintained client records and ensured compliance with funding and reporting requirements.

• Bureau of Prisons background clearance
• Addressed the behavior and stability of offenders
• Compiled all required documentation and ensured accurate billing
• Counseled offenders either individually or in a group setting
• Developed staff and identified training needs
• Managed 15 staff and approximately 75 offenders each day
• Managed all fiscal requirements within the facility
• Oversaw the facility's daily activities, including processing offenders, conducted offender counts and responded to emergencies
• Provided 24-hour emergency response
• Provided leadership and direction to program staff
• Provided overall administration of the facility, staff and programs
• Responded to calls in both routine and emergency situations.
• Managed daily operations of a residential reentry facility serving approximately 75 offenders.
• Provided individual and group counseling to support offender rehabilitation.
• Supervised a staff of 15 and ensured compliance with Bureau of Prisons regulations.
• Oversaw facility fiscal operations and emergency response procedures.