Monica De La Cruz, Segura
Bakersfield,California
Summary
Dynamic and reliable professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective conflict resolution, and attention to detail.
Skilled in cash handling and inventory management, consistently achieving operational excellence while fostering a positive environment for clients and team members.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Personal Home Care Assistant
Around The Clock Healthcare
06.2015 - Current
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients'' temporary or permanent changes in needs.
- Provided transportation services for clients'' appointments, social activities, and errands, increasing their access to community resources.
- Collaborated with healthcare professionals for the development of personalized care plans tailored to each client''s needs.
- Maintained detailed records of clients' progress and reported any concerns or improvements to the supervising healthcare provider.
- Traveled to clients' homes to complete healthcare services, and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with end of life care
Customer Service Cashier
DD's Clothing Store
06.2011 - 08.2013
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Front End Associate
Bed Bath & Beyond
04.2008 - 06.2011
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Opening and closing shifts, making sure all cash registers were correctly balanced for the next workday.Cash drops, end-of-day closing duties.
- Scheduled breaks and lunches for employees.
Front Cashier
Movie Gallery
09.2002 - 06.2005
- Enrolled new members with membership.
- Managed overnight drop-off movie check-ins.
- Categorized and shelved movies accurately to facilitate better customer distribution.
- Reached out to customers to resolve issues related to unpaid charges and unreturned items.
- Counted money in the register before and after each shift.
Assistant Manager
Papa John's Pizza
04.1999 - 06.2001
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Took inventory of merchandise and ordered when needed
- Made sure all food was at correct temperature.
- Dispatched delivery drivers with food orders
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Medical Assistant /Phlebotomy
Liberty College
Bakersfield, CA06.2015
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Inventory management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
Certification
Medical assistant /
Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Personal Home Care Assistant
Around The Clock Healthcare
06.2015 - Current
Customer Service Cashier
DD's Clothing Store
06.2011 - 08.2013
Front End Associate
Bed Bath & Beyond
04.2008 - 06.2011
Front Cashier
Movie Gallery
09.2002 - 06.2005
Assistant Manager
Papa John's Pizza
04.1999 - 06.2001
Medical Assistant /Phlebotomy
Liberty College
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