MONICA DELAUNE
ST. AMANT,LA
Summary
To incorporate impeccable customer service skills, experiences, and attributes to be a part of an exceptional team. Over Thirty years of experience in multiple roles with a track record of commitment to building positive relationships amongst colleagues and superiors.
Overview
30
30
years of professional experience
Work History
Imaging Coordinator
The Neuromedical Center Clinic
01.2015 - Current
- Earned a reputation as a valuable and cooperative co-worker by being fair, honest and willing to help others when needed: Effective in stressful situations
- Hard-working, goal-oriented, perfectionist, and team player.
- Responsible for all daily Imaging Charges, Precertification for high tech Imaging
- Coordinating Benefits for patients, call with collect amounts and any insurance issues such as Inactive, Denials or anything Pending.
- Provided exceptional customer service, addressing patient concerns and answering questions related to imaging procedures.
- Managed day-to-day operations, logistics and schedules.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Front Desk Coordinator
Oral surgery Services
01.2013 - 01.2014
- Responsible for patient check in, call patients to confirm appointments, scan in all documents and schedule as needed.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
- Maintained clean and organized front desk areas to uphold polished company image.
Surgery/Front Desk Coordinator
Dr Edwin Ross and Stephen Goodwin,ENT
01.2001 - 01.2013
- Responsible for scheduling appointments as needed, calling patients to confirm appointments, entering daily charges and end of the day and month
- Scheduling surgeries and special procedures, keeping surgery board updated, posting all surgery charges, verifying benefits and sending out post up letters.
Insurance Clerk
Belle Chasse Medical Services
01.1994 - 01.2000
- Responsible for all physician credentialing, scheduling specialist appointments and special testing
- Verifying benefits and Precertification as needed
- Posting daily charges, End of Day Balancing.
- Medical Records
- Any tasks the physician required.
- Responded to inquiries from callers seeking information.
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Collected premiums and issued accurate receipts.
- Managed client relationships with exceptional communication skills, leading to a high retention rate.
- Organized company files and records, implementing efficient systems for easy retrieval of essential documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
Medical Assistant -
National Education Center
New Orleans, LA01.1993
Skills
- Team oriented
- Organizational and multitasking abilities
- Ability to multitask in fast-paced environment
- Excellent Communication skills and customer service
- Medical Terminology
Timeline
Imaging Coordinator
The Neuromedical Center Clinic
01.2015 - Current
Front Desk Coordinator
Oral surgery Services
01.2013 - 01.2014
Surgery/Front Desk Coordinator
Dr Edwin Ross and Stephen Goodwin,ENT
01.2001 - 01.2013
Insurance Clerk
Belle Chasse Medical Services
01.1994 - 01.2000
Medical Assistant -
National Education Center
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