Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Del Castillo

Venice,FL

Summary

Personable Pro Shop Representative offering several years of experience working at golf store to answer member questions, ring up sales and restock inventory. Customer-oriented individual familiar with sporting equipment and POS system operations. Well-versed in scheduling tee-time appointments and upselling sports-related merchandise. Collaborative team player possessing excellent work ethic and strong communication skills.

Overview

3
3
years of professional experience

Work History

Pro Shop Attendant

Corral
09.2023 - Current
  • Assisted customers with tee time bookings via phone or in-person.
  • Engaged in excellent customer service.
  • Built customer loyalty and retention by facilitating an excellent golfing and shopping experience.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Assisted with merchandise selection and marketing.
  • Engaged in positive problem-resolution, when warranted.
  • Stocked and restocked inventory on sales floor.
  • Collaborated with fellow team members to foster a good working atmosphere and improve overall team performance.

Fine Dining and Event Server

University Club Of Michigan State University
09.2021 - 09.2023
  • Provided an excellent dining experience for members and guests by facilitating timely, accurate food and beverage orders to ensure guest satisfaction and repeat business
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Provided receipts and invoices and collected payments from customers to establish proof of transaction.
  • Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Worked flexible hours.
  • Mentored new employees and contributed to positive team efforts.

Clubhouse Manager

Meridian Sun Golf Club
04.2021 - 08.2021
  • Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
  • Partnered across departments to run smooth, professional events and activities.
  • Created an environment of teamwork among staff members with regular recognition programs and team-building events designed to foster collaboration.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
  • Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • . Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Increased event revenue by effectively promoting club facilities and coordinating successful events.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Master of Arts - Rehabilitation Counseling

Michigan State University
East Lansing, MI
05.1989

Bachelor of Science - Psychology

Central Michigan University
Mount Pleasant, MI
12.1986

Skills

  • Customer Assistance
  • Computer Proficiency and Microsoft Office
  • Reliable and Responsible
  • Golf equipment expertise
  • Product Merchandising
  • Team Leadership
  • Building Customer Loyalty
  • Cash Register Operation
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Merchandise Recommendations
  • Item Ticketing and Pricing
  • Honest and Dependable
  • Cash Handling
  • Retail Merchandising

Languages

Spanish
Native or Bilingual

Timeline

Pro Shop Attendant

Corral
09.2023 - Current

Fine Dining and Event Server

University Club Of Michigan State University
09.2021 - 09.2023

Clubhouse Manager

Meridian Sun Golf Club
04.2021 - 08.2021

Master of Arts - Rehabilitation Counseling

Michigan State University

Bachelor of Science - Psychology

Central Michigan University

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Monica Del Castillo