Monica DeLeo
Sioux Falls,SD
Summary
I am friendly, attentive and respectful. I am a good listener and co-worker. Respect is important and I believe everyone deserves it. Multi-tasking is easy. Self motivation is what I do well. Making it to work every day is important and I have not missed a day of work in the 5 years I have been with Hayloft nor have I missed days in previous jobs. Learning new tasks makes a better employee and person. Knowledge is power. I want to work for a company for the long duration. To strive to be the best employee and accomplish a successful establishment as if it was my own. Thank you for your time.
Overview
33
33
years of professional experience
Work History
Patient Access Representative
Sanford Diabetic And Thyroid Clinic
07.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Corporate Receptionist/Inventory Clerk
Hayloft Property Management Company
06.2017 - 07.2023
- Can answer up to 6 calls at a time
- Check Emails - Sort and Deliver as well as answering tenant or future tenants' questions
- Enter and verify Inventory for 15 properties
- Send out Screening Reports letters
- I answer calls for Hayloft and Paul Mensch Plumbing
- Monitor and place orders for Office Supplies
- Distribute Mail and do the Data Entry as well as resolve bill issues
- More tasks available to discuss.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
House Manager
Ronald McDonald House
08.2014 - 06.2017
- Checked in Visitors
- Worked with Sanford Social Workers Answered phones
- Prepared rooms
- Trained and coached three Transitional Achievement students in order to learn essential job skills
- Created plans and tasks for groups to help out the House.
Manager/Sales Associate
Bimbo Bakeries USA
12.2000 - 06.2014
- Trained employees in order to do their job responsibilities
- Completed necessary documents for the business to run effectively per quarterly reports
- Utilized Microsoft 2007 for sales and inventory
- Ordered product for the store on a daily basis
- Helped customers and tried to create a strong company image with knowledge and friendliness.
Store Manager
Payless ShoeSource
08.1991 - 12.2006
- I created a beneficial business environment to produce the lowest employee turnover in Sioux Falls
- Recruited qualified individuals to fulfill job positions
- Filled out counseling forms that were used to correct employees misconduct
- Worked with shoppers to find the right shoe and product in order to satisfy their needs.
Education
High school diploma - Business Law and Typing
New Ulm High School
New Ulm, MN06.1987
Skills
- Receptionist (5 years)
- Scheduling (10 years)
- Filing (5 years)
- Data Entry (8 years)
- Billing (5 years)
- Customer Service Skills (10 years)
- Clerical (10 years)
- Inventory (5 years)
- Management (10 years)
- Microsoft (8 years)
- Microsoft Office (8 years)
- Microsoft Word (8 years)
- Organizational Skills (10 years)
- Multi-line Phone Systems (8 years)
- Administrative Experience (8 years)
- Communication skills (10 years)
- Accounts Receivable (5 years)
- Recruiting (10 years)
- Payroll (10 years)
- Store Management Experience (10 years)
- Office Management (5 years)
- Customer service
- Training Coordination
Assessments
Receptionist - Proficient, 06/01/19, Using basic scheduling, attention to detail, and organizational skills in an office setting., Proficient
Groups
Meals on Wheels, 04/01/00, 08/01/08, I would deliver food to at least 10 people, who could not leave their house. I had started volunteering when I worked for Payless and decided to do something District wide for our City. I had all of the Associates, Managers and District Manager involved in this.
Personal Information
Title: Receptionist
Awards
Manager of the Year, 08/01/99, The Manager of the Year is what 32 managers compete for. I received the award for most improved shrink, volunteer work and turnovers.
Certification
Timeline
Patient Access Representative
Sanford Diabetic And Thyroid Clinic
07.2023 - Current
Corporate Receptionist/Inventory Clerk
Hayloft Property Management Company
06.2017 - 07.2023
House Manager
Ronald McDonald House
08.2014 - 06.2017
Manager/Sales Associate
Bimbo Bakeries USA
12.2000 - 06.2014
Store Manager
Payless ShoeSource
08.1991 - 12.2006
High school diploma - Business Law and Typing
New Ulm High School
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