Monica DeLeon
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Office Assistant/Attendance & Records Clerk
Fresno Unified School
Fresno, CA
11.2017 - Current
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Organized and managed school records, student documentation and administrative communications.
- Maintained daily attendance record of students in school.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Atlas database.
- Handled client correspondence and tracked records to foster office efficiency.
- Kept in contact with parents and updated regarding child's progress and attendance.
Family Resource Specialist
Fresno Economic Opportunities Commission
Fresno, CA
01.2008 - 01.2015
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Admitting Representative
Community Medical Center/UMC
Fresno, CA
10.1993 - 05.2005
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts -
San Joaquin Valley College
Fresno, CA05.1988
High School Diploma -
Roosevelt High School
Fresno, CA05.1987
Skills
- Financial Records and Processing
- Information Retrieval
- Alphabetical Organization
- Information Sorting
- Handling Confidential Materials
- New Records Creation
- Clerical Support
- Typing and Word Processing
- Office Equipment Operation
- Data Entry Software
Additional Information
Reference *Available Upon Request
Timeline
Office Assistant/Attendance & Records Clerk
Fresno Unified School
11.2017 - Current
Family Resource Specialist
Fresno Economic Opportunities Commission
01.2008 - 01.2015
Patient Admitting Representative
Community Medical Center/UMC
10.1993 - 05.2005
Associate of Arts -
San Joaquin Valley College
High School Diploma -
Roosevelt High School
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