MONICA DELEON
San Antonio,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Collaborative leader with dedication to partnering with a team to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Program Manager I
Franklin Energy
06.2023 - Current
- Management of workflow CPS Energy Casa Verde Program to meet Key Performance Indicators (KPIs)
- Manages data/recording keeping for CPS Energy Casa Verde Program
- Develops and maintains strong relationships with CPS Energy and Casa Verde Trade Allies
- Develops and monitors strategies, capacity, and workflow plan for successful execution of CPS Energy Casa Verde Program
- Continuously reviews program processes and performance to identify and execute best practices for productivity for CPS Energy Casa Verde program.
- Coordinate and collaborate with cross functional teams to develop processes to achieve operational efficiencies and productivity improvements
- Conducts and performs analysis on program performance
- Collaborates with cross functional departments: Technology, Engineering, and Marketing. To provide education and program awareness to families throughout San Antonio communities.
- Coaches and collaborates with Program Team Leaders: Field, Operations and Outreach Teams. Total of 13 team members.
- Established team priorities, maintained schedules and monitored performance.
Operations Manager I
Franklin Energy
05.2022 - 06.2023
- Program team specialist responsible for the management and support for external and internal operational requirements
- Manages and ensures all data/recording keeping for the CPS Energy Casa Verde Program meets Key Performance Indicators (KPIs)
- Develops and maintains strong relationships with CPS Energy and Casa Verde Trade Allies
- Develops and monitors strategies, capacity, and workflow plan for the successful execution of the Casa Verde Program
- Continuously reviews program processes and performance to identify and execute best practices for productivity for the CPS Energy Casa Verde program
- Coordinate and collaborate with cross functional teams to develop processes to achieve operational efficiencies and productivity improvements
- Conducts and performs analysis of program performance with reports within Salesforce
- Key person for assisting fellow team members on the use of systems: Salesforce, Navigator, Efficiency Clipboard.
Operations Analyst
Franklin Energy
01.2017 - 05.2022
- Program team specialist responsible for management and support for external and internal customer requirements
- Manages and ensures all data/recording keeping for CPS Energy Casa Verde Program meets Key Performance Indicators (KPIs)
- Reviews 3000 - 3600 project deliverables to confirm projects meets Casa Verde Program guidelines
- Develops and maintains strong relationships with CPS Energy and five Casa Verde Trade Allies
- Develops and monitors strategies, capacity, and workflow plan for successful execution for CPS Energy's Casa Verde Program
- Continuously reviews program processes and performance to provide ways to constantly make program improvements
- Provides ideas and strategies on ways to connect with customers and provides awareness for CPS Energy's Casa Verde program and other CPS Energy pilot programs: i.e.: Security Light and Small Repair Program.
- Conducts and performs analysis of program performance with reports within Salesforce
- Key person for training team members on use of systems: Salesforce, Navigator, Efficiency Clipboard.
Administrative Assistant
University of Texas Austin
05.2016 - 01.2017
- College of Pharmacology main office support for college professors, staff and students
- Assist with travel arrangements for faculty and students
- Provided accounting support with reimbursement for travel and other function expenses
- Maintained office supplies by purchasing supplies when needed
- Assisted faculty with printing handouts, flyers, and posters for conferences
- Receive, sort, process, and document all incoming and outgoing mail
- Organized and coordinated special events.
Operations Support Coordinator
Doyon Utilities (DU), LLC
06.2015 - 05.2016
- Coordinated operations for Joint Base Elmendorf-Richardson (JBER) privatize Utility contractor, Doyon Utilities, for maintenance personnel and site management
- Maintained Maintenance Management Database for 3500+ assets for JBER Utility System, which included electric, water, and wastewater assets
- Provided training to all of Doyon Utilities for Maintenance Management Database
- Maintain and organize meter tasks: distribution and submission between operations and metering dept
- Coordinated with department foreman to ensure required information and data was included in reports
- Coordinated with upper management to ensure compliance with contract requirements
- Site technical support for Operations personnel and Project team
- Completed special projects for various members of Doyon Utilities Corporate Headquarters, including Accounting, Administration, Project Development, IT, and Senior Management.
- Organized and coordinated special events.
Education
Bachelor of Science - Computer and Information Science
University of Maryland University College
Baltimore, MD05.2006
Associate of Arts - Liberal Arts And Sciences
Honolulu Community College
Honolulu, HI05.2000
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Project Coordination
- Decision-Making
- Policy and procedure improvements
Timeline
Program Manager I
Franklin Energy
06.2023 - Current
Operations Manager I
Franklin Energy
05.2022 - 06.2023
Operations Analyst
Franklin Energy
01.2017 - 05.2022
Administrative Assistant
University of Texas Austin
05.2016 - 01.2017
Operations Support Coordinator
Doyon Utilities (DU), LLC
06.2015 - 05.2016
Bachelor of Science - Computer and Information Science
University of Maryland University College
Associate of Arts - Liberal Arts And Sciences
Honolulu Community College