Monica DeLisle

Key Responsibilities & Accomplishments:

• Patron Assistance & Frontline Support:
  Provided comprehensive assistance to patrons with a wide range of services, including faxing, scanning, copying, printing (including resizing), tax form retrieval, and in-depth material searches across in-house and MelCat collections.
  Supported patrons with e-devices and digital reading platforms such as Hoopla, Libby, and Kindle.
  Scheduled appointments for four meeting rooms both in person and via phone.
  Delivered direct support at public computers and responded to all inquiries and technical needs.
  Answered incoming calls and assisted Circulation Desk staff during high-volume periods.
  Managed material reserves, including preparation and placement of items into patron lockers.
• DVD Collection Management:
  Handled ordering of new and replacement DVDs through Amazon based on patron requests and collection needs.
  Performed regular weeding of outdated or damaged items.
  Evaluated donated DVDs, comparing them to the existing collection and adding where appropriate.
  Maintained and expanded series collections as needed.
• Billing & Account Resolution (Aug. 2023 – Present):
  Executed billing procedures across all branches (Main, Buckley, Manton, Mesick) for overdue materials.
  Conducted account research, made courtesy phone calls, and prepared formal billing notices.
  Ensured accurate and timely tracking of returns and billing status.

Additional Skills

• Assisted librarians with special projects such as curating exhibits or organizing events that promoted library services.
• Upheld confidentiality standards while handling sensitive patron data or requests related to personal information needs.
• Use and proficiency of Microsoft Word, Publisher, Excel ; Biblionix program.
• Improved patron satisfaction by providing timely and accurate reference assistance.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
• Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Kept kitchen clean and organized by performing daily maintenance tasks.