MONICA DESROULEAUX
Lancaster,SC
Summary
Resourceful Loss Mitigation Manager recognized for high productivity and efficient task completion. Specialize in risk assessment, negotiation strategies, and regulatory compliance to minimize losses effectively. Excel in communication, problem-solving, and decision-making, ensuring optimal outcomes in challenging situations.
Overview
16
16
years of professional experience
Work History
Loss Mitigation Manager
Essex Mortgage
Ocala, FL
05.2023 - 06.2024
- Coordinated with internal legal team to ensure adherence to state and federal regulations for loss mitigation activities.
- Negotiated various loan modifications, such as principal reductions, interest rate adjustments, forbearance agreements, and repayment plans.
- Monitored loan progress in foreclosure process to comply with CFPB SLA requirements.
- Established relationships with third-party vendors in charge of loss mitigation activities.
- Implemented automated processes that streamlined the review of documents submitted by borrowers seeking loss mitigation assistance.
- Developed comprehensive job aids illustrating various loss mitigation alternatives for customers in delinquency or default.
Loss Mitigation Liquidation Manager
Right Path Servicing
06.2022 - 04.2023
- Managed and supervised daily operations, ensuring efficiency and adherence to quality standards.
- Coached, mentored and trained team members to enhance job performance.
- Managed cross-departmental projects to ensure on-time completion and achievement of objectives.
- Facilitated communication and reached consensus on terms for short sale agreement with involved parties.
- Maintained adherence to applicable laws and regulations for effective Short Sale processing.
- Reviewed and assessed loan documents to determine borrower's eligibility for a short sale.
Liquidation Closing Supervisor
Bayview Loan servicing
Ft. Lauderdale, FL
01.2021 - 06.2022
- Optimized daily operations to maintain high efficiency and quality standards
- Served as a valuable resource for team members to enhance job performance through coaching, mentoring, and training.
- Facilitated successful agreement negotiations for short sale transactions.
- Achieved complete adherence to applicable legal regulations in the handling of Short Sales.
- Evaluated loan documents to determine qualification for short sales.
Sr. Liquidation Closer
Bayview Loan servicing
Ft. Lauderdale, FL
09.2013 - 01.2021
- Quality control that focuses on Loss mitigation short sales and Deed in Lieu according to CFPB and Fair Lending Practices
- Create and test new reports for accuracy and make any adjustments if necessary
- Researched title issues as needed to resolve any discrepancies or questions that arose during the process.
- Verified accuracy of all short sale documentation closing documents for completeness and compliance.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Provided aid to analysts with any questions about purchase contract, settlement statement, credit report, title commitment, etc
Loan Processor II
Digital Risk
Boca Raton, FL
02.2013 - 08.2013
- Obtained loan processing documentation by effectively communicating with customers via phone and email.
- Consistently organized and maintained a large volume of files showcasing effective file management skills
- Calculated income, assets, and liabilities to meet lender requirements.
- Ensured loan processing complied with federal and state regulations.
- Collaborated with underwriters to resolve inconsistencies in applicant's financial information and document issues.
Customer Relationship Manager II
Bank of America, N.A.
Ft. Lauderdale
08.2010 - 12.2012
- Managed verbal and written communication with 200+ modification borrowers as a primary point of contact.
- Specialized in the Making Home Affordable Program, Non-Hamp, and National Mortgage Settlement Program.
- Evaluated modification applications for underwriting purposes
- Performed financial and credit analysis by scrutinizing documents and verifying income
- Ensured accurate payment collection and monitoring for permanent modifications.
Title Examiner
Law Office of Marshall C. Watson
Ft. Lauderdale
03.2008 - 07.2010
- Managed a team of records clerks and title examiners, offering help whenever necessary.
- Produced detailed summaries of title search findings, flagging any concerns related to a property's title history.
- Analyzed restrictions and prepared reports outlining necessary actions to clear title.
- Identified issues or defects in property chain of title that could impact marketability.
- Conducted title research by examining public records from county courthouses and registries of deeds.
Education
Bachelor of Science - Health And Business Administration
Barry University
Miami, FL07-2007
Skills
- CFPB and Federal Lending Regulations
- GSE and GNMA investor requirements
- Analytical Thinking
- Microsoft Office Excel V-Lookup
Timeline
Loss Mitigation Manager
Essex Mortgage
05.2023 - 06.2024
Loss Mitigation Liquidation Manager
Right Path Servicing
06.2022 - 04.2023
Liquidation Closing Supervisor
Bayview Loan servicing
01.2021 - 06.2022
Sr. Liquidation Closer
Bayview Loan servicing
09.2013 - 01.2021
Loan Processor II
Digital Risk
02.2013 - 08.2013
Customer Relationship Manager II
Bank of America, N.A.
08.2010 - 12.2012
Title Examiner
Law Office of Marshall C. Watson
03.2008 - 07.2010
Bachelor of Science - Health And Business Administration
Barry University
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