Monica DeVries
Grand Rapids,MI
Summary
Dynamic professional with a proven track record in customer service and problem-solving. Skilled in time management and hospitality services, I excelled in resolving guest complaints and enhancing satisfaction. Committed to fostering positive relationships and maintaining high standards, I consistently contributed to a welcoming environment.
Overview
19
19
years of professional experience
Work History
Tutor
Self Employed
Grand Rapids, MI
05.2022 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Front Desk Clerk
Nissan Motor Corporation
Kentwood, MI
08.2019 - 03.2020
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Assistant Manager
Gymboree
Grand Rapids, MI
09.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Call Center Representative
Farmers Insurance Agency
Grand Rapids, MI
05.2017 - 08.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Department Lead
Buy Buy Baby
Kentwood, MI
02.2014 - 04.2017
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Sales Associate
Meijer
Jenison, MI
05.2011 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Caregiver
Cambridge Manor
Jenison, MI
05.2006 - 05.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Jenison High School
Jenison, MI05.2008
Skills
- Time management
- Customer service
- Hospitality services
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Tutor
Self Employed
05.2022 - Current
Front Desk Clerk
Nissan Motor Corporation
08.2019 - 03.2020
Assistant Manager
Gymboree
09.2017 - 05.2019
Call Center Representative
Farmers Insurance Agency
05.2017 - 08.2017
Department Lead
Buy Buy Baby
02.2014 - 04.2017
Sales Associate
Meijer
05.2011 - 10.2013
Caregiver
Cambridge Manor
05.2006 - 05.2011
High School Diploma -
Jenison High School