Monica Diaz
DeLand,FL
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Public Adjuster
911 Claims
Lake Mary, FL
06.2017 - Current
- Advised clients on strategies that could help them maximize their recovery from losses.
- Conducted on-site inspections of damaged property and documented findings in detailed reports.
- Assisted clients in preparing their applications for disaster relief funds from government agencies.
- Investigated insurance policy provisions and coverage limits to determine the scope of claimable damages.
Matured Personal Banker
Fifth Third Bank
Deltona, Florida
05.2013 - 05.2017
Educated customers on the variety of loan products and available credit options. Exceeded quarterly sales goals by 120%.Educated customers on the variety of loan products and available credit options. Educated customers on variety of loan products and available credit options.
Personal Banker IV
Suntrust Bank
Deland, Florida
05.2010 - 05.2013
Responsible for provide and lead client service experience through assisting and supporting aspects of the development and expansion of new and existing clients.Referring to other business partners for additional growth opportunities.
Branch Assitant Manager
Bank of America
Deltona, Florida
01.2005 - 05.2010
Actively recruited and oversaw training for all new branch employees. Responsible for overall teller performance nad Branch operational adherence. Coach and develop direct reports through feedback, monthly schedule. Transaction review and approval following appropriate guidelines. Ensure compliance with Internal Controls.
Education
Finances - Business Administration
IPAE
1989
Skills
- Reliable
- Fluent in Spanish
- Expert in risk management
- Organizational abilities
- Property claims
- Property adjusting
- Damage Assessment
- Highly motivated
Accomplishments
Received an internal audit score of 10Originated over $480,000.00 in loan volume through professional networking, loan reviews and marketing. Processed 7 loan applications per month for 12 months in a row.
Certification
- Florida Public Adjuster License
Timeline
Public Adjuster
911 Claims
06.2017 - Current
Matured Personal Banker
Fifth Third Bank
05.2013 - 05.2017
Personal Banker IV
Suntrust Bank
05.2010 - 05.2013
Branch Assitant Manager
Bank of America
01.2005 - 05.2010
Finances - Business Administration
IPAE