Summary
Work History
Education
Skills
Languages
Timeline
background-images
Monica Diaz

Monica Diaz

Port St Lucie,FL

Summary

Dynamic Sales and Training Manager at Walmart with a proven track record in developing impactful training programs that enhance employee performance and drive sales growth. Skilled in relationship building and sales strategy development, I foster team motivation and achieve goals through effective coaching and communication. Bilingual, I excel in diverse environments.

Work History

Sales and Training Manager

Walmart
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
  • Directed training programs and development paths for managers and supervisors.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Front -end Team Lead

Walmart
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Member Service Representative

Walmart
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Costumer Service Representative

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

College

Inpahu Administration School
Colombia
11.1998

Skills

  • Relationship building
  • Sales team training
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Sales strategy development
  • Positive and upbeat
  • Goal setting
  • Promotional sales events
  • Bilingual in language

Languages

Spanish
Full Professional

Timeline

Sales and Training Manager

Walmart

Front -end Team Lead

Walmart

Member Service Representative

Walmart

Costumer Service Representative

Walmart

College

Inpahu Administration School

Similar Profiles

CREATE PROFILE
Monica Diaz