Monica Diaz, LMSW
Summary
Dedicated, compassionate, and motivated bilingual Licensed Master Social Worker with comprehensive knowledge of social justice issues and systems affecting oppressed and marginalized communities. Passionate about advocacy for populations of individuals who are facing barriers or who do not have knowledge about the programs and assistance available to them. Offering fifteen years of successful performance and experience working with individuals in areas such as clinical, social services, case management, medical, and administrative roles. Recognized through high scoring client satisfaction surveys and workplace acknowledgments. Skillful in needs evaluation and treatment planning for the client population being worked with. Attention to detail and excellent organizational skills. Motivated to learn, grow, and excel in all aspects of social services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Work Case Manager
Ilumed
03.2024 - Current
- Social work case management
- Patient caseload of 60-80 patients
- Assessing for social determinants of health (SDOH) inequities
- Researching available federal, state, and community resources for patients
- Providing in-kind services for patients
- Completing health equity intake assessment with patients to determine the need for resources
- Collaborating with Doctors, nurses, and case managers to determine to be course of treatment for patients
- Crisis intervention
Adolescent Outpatient Therapist
River Crest Hospital
12.2022 - 03.2024
- Document client progress and maintain confidential records.
- Maintain client caseload of 15-20 individuals per week.
- Develop treatment plans to address individual client needs.
- Guide clients in development of skills and cognitive behavioral therapy techniques.
- Document patient information, treatment plans and patient responses.
- Maintain and update patient records, changes in service plans, and treatment reports.
- Perform client assessments and develop treatment plans.
- Provide crisis support for patients.
- Work with interdisciplinary treatment team to develop treatment plans.
- Build trust and rapport with clients to facilitate growth.
- Maintain records of each patient and kept up-to-date on progress.
- Provide community resources and referrals to clients.
- Examine 15-20 individuals per week and develop proper treatment plans.
- Provide therapy in group setting for up to 20 patients with issues such as mood disorders, PTSD and anxiety.
Bilingual Family Liaison
West Texas Eye Bank
04.2008 - 01.2022
- Customer service
- On-call donor referral coordinator
- Lab Technician / Donor recovery
- Administrative duties
- Conducted intake and assessments to formulate treatment plan and resource needs for donor families
- Provided bereavement counseling for donor families
- Case management
- Hospital development-working with a team to identify individual needs
- FDA-medical and client chart audits and inspections
- Collaborated with social services, referral sources and other treatment professionals to meet donor family needs.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Graduate Social Work Intern
Angelo State University Counseling Services
01.2021 - 08.2021
- Counseled individuals regarding mental health, substance abuse, physical abuse, rehabilitation issues.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Provided social work services to diverse population of students including psychosocial assessments, individual therapy, case management, discharge planning and referrals.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily duties accurately and efficiently.
- Proved successful when working within tight deadlines and a fast-paced atmosphere.
- Used Titanium to implement client cases into system and provided updates whenever required.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Applied variety of psychological methods and techniques in screening, assessment, and evaluation of clients.
- Maintained high level of patient confidentiality to comply with all federal and agency regulations.
- Reviewed case files to better assess client needs and proper course of treatment.
- Provided comprehensive case management services including creating treatment plans and connecting clients to appropriate resources.
- Displayed sensitivity to cultural and socio-economic needs of clients served.
BSW Intern
Lee Middle School/SAISD
08.2019 - 05.2020
- Supported students and families with resources and referrals
- Interviewed students and their families to assess situations, limitations and issues and implement services to address needs.
- Assisted students and families with navigating and accessing social services for housing, food, medical care, and transportation.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted home visits with at-risk coordinator to assess living environment and facilitate access to necessary resources.
- Documented student progress in accordance with school district policies and procedures.
- Assisted students in developing and setting realistic goals to promote positive change.
- Identified at-risk students and developed a treatment plan to ensure scholastic success.
Education
Master of Social Work - Social Work
Angelo State University
San Angelo, TX08.2021
Bachelor of Social Work - Social Work
Angelo State University
San Angelo, TX05.2020
Skills
- Knowledge of medical and psychiatric terminology
- Case management
- Intake and Psychosocial assessments
- Individual Therapy
- Group therapy
- Hospital development
- Customer service
- Administrative duties
- Resources and referrals
- Experience working with age groups ranging from childhood through older adults
- HIPPA and record-keeping compliance
- Client notes
- Computer/software programs
- Recognition and attention to cultural diversity
- NASW Code of Ethics
- Bilingual
Certification
LMSW / State of Texas
License # 109138
Languages
Spanish: Speak, Read & Write Fluently
Timeline
Social Work Case Manager
Ilumed
03.2024 - Current
Adolescent Outpatient Therapist
River Crest Hospital
12.2022 - 03.2024
Graduate Social Work Intern
Angelo State University Counseling Services
01.2021 - 08.2021
BSW Intern
Lee Middle School/SAISD
08.2019 - 05.2020
Bilingual Family Liaison
West Texas Eye Bank
04.2008 - 01.2022
Master of Social Work - Social Work
Angelo State University
Bachelor of Social Work - Social Work
Angelo State University
Similar Profiles
Nicole DinsmoreNicole Dinsmore
VP of Sales and Business Development at ilumedVP of Sales and Business Development at ilumed
Hugo DemicheleHugo Demichele
Sr. Systems Engineer at IlumedSr. Systems Engineer at Ilumed
Debbie BlairDebbie Blair
Director of Quality and Coding at IlumedDirector of Quality and Coding at Ilumed
MORGAN PEACHMORGAN PEACH
MARKETING COORDINATOR at ilumedMARKETING COORDINATOR at ilumed
Megan ClineMegan Cline
Social Work Case Manager - Emergency Department Social Worker at Ascension Via Christi St. Francis HospitalSocial Work Case Manager - Emergency Department Social Worker at Ascension Via Christi St. Francis Hospital