Monica Dieterly
Bethlehem,PA
Summary
Experienced coordinator with a strong focus on team collaboration and achieving results. Proficient in utilizing electronic health records (EHR) and adept at effective communication and problem-solving. Recognized for adaptability to changing needs and a track record of delivering reliable outcomes. Ready to make a significant impact in a dynamic environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CVO Informatics Coordinator
St. Luke's University Health Network
04.2024 - Current
- Entered data, generated reports, and produced tracking documents
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately
- Gathered and organized materials to support operations
Epic Analyst/Builder
St. Luke's University Health Network
02.2021 - 04.2024
- Built and assisted with daily upkeep of the SLUHN billing and revenue cycle claims and remittance build in Epic
Verification Specialist
St. Luke's University Health Network
04.2019 - 02.2021
- Performed credentialing duties such as verifying practitioners' licensure
- Kept meeting minutes and organized files ahead of the monthly credentialing meetings
Enrollment Specialist
St. Luke's University Health Network
09.2017 - 04.2019
- Enrolled physicians and mid-level practitioners in local and national insurance companies as billing standards required
- Monitored and completed CAQH profiles for a variety of practitioners
Pre-Encounter Rep II
St. Luke's University Health Network
12.2015 - 09.2017
- Verified patient insurance using Epic RTE and confirmed pre-certification needs were met before diagnostic appointments were scheduled and performed at SLUHN
Office Coordinator and Behavioral Health Biller
Community Psychological Services
03.2014 - 12.2015
- Assisted with billing, uploading claims, tracking payments and troubleshooting issues for seven-therapist practice
Copywriter and Editor
Self-Employed
10.2005 - 02.2014
- Wrote newsletter copy, brainstormed branding/image ideas for financial clients, and edited healthcare manuscripts for various finance and medical companies, e.g. Cenveo.
Medical Services Assistant
PP Keystone
10.2012 - 09.2013
- Took meeting minutes, distributed and updated files, and interacted with patients/staff at 18 medical centers
Education
BA - Professional Writing
Kutztown University of Pennsylvania
Kutztown, PA06.2002
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Certification
ITF+, 2021, CompTIA
Timeline
CVO Informatics Coordinator
St. Luke's University Health Network
04.2024 - Current
Epic Analyst/Builder
St. Luke's University Health Network
02.2021 - 04.2024
Verification Specialist
St. Luke's University Health Network
04.2019 - 02.2021
Enrollment Specialist
St. Luke's University Health Network
09.2017 - 04.2019
Pre-Encounter Rep II
St. Luke's University Health Network
12.2015 - 09.2017
Office Coordinator and Behavioral Health Biller
Community Psychological Services
03.2014 - 12.2015
Medical Services Assistant
PP Keystone
10.2012 - 09.2013
Copywriter and Editor
Self-Employed
10.2005 - 02.2014
BA - Professional Writing
Kutztown University of Pennsylvania