Monica D. Jenkins

Project Coordinator qualified with extensive experience in the telecom industry, management and training. Proven experience in effectively interfacing with all levels of management, employees, other departments and external vendors. Areas of strength include professionalism, high level customer service skills, detail oriented, dependability, aptness for learning technology and excellent communication skills.

• Kanarra Kommittee, Mentoring program for females 13-19
• Vista Maria, Foster Parent since 2004

• Henry Ford Hospital, Dearborn, MI, 02/01/19, current, Customer Service Representative, Embodying hospital standards and codes to provide warm patient greetings, service and closings, Make appointments for patients accurately and efficiently, according to clinic protocols, Provide accurate detailed information to patients including: arrival times and other necessary information, Create and/or attach necessary referrals, Scan necessary documentation into the HER, including but not limited to: Photo IDs, Insurance cards, HIPAA forms, Treatment/procedure consent forms, Financial consent forms, Advance Beneficiary Notice (ABN) forms, Advanced Directives, Guardianship papers, Communicate effectively with providers regarding patient scheduling issues as needed., Utilizing experience to provide excellent service recovery, Managing the patient experience by maintaining the front desk and lobby appearances and performing clinic rounding to increase safety and satisfaction, Return patient calls if unable to make appointment at the time of the patient interaction and reschedule appointments as necessary, Follow policy for 'no shows' and late patients, per clinic protocol
• Goodman Networks, Troy, MI, 12/01/13, 03/01/15, Quote Shop Coordinator, Processed RFP/RFI/RFQ and PO to SharePoint, UA and Oracle for customers like AT&T, Analyzed and interpret documents such as client requests, specifications, requirements and reports, Assisted Quote (Scoping) Engineer as needed for quote or bid preparation and coordinate internal billing, Activated/initiated project based on Customer PO or internal work authorization, Assigned request and documentation and then assigned to Quote Engineer, Coordinated with Quote Engineer, Project Manager, Sales Person, Controls Manager, Customer (i.e. acknowledgement, re-sending, correction, etc) and Order Managers for internal Billing, Managed hundreds of quotes for projects averaging 250K per Tower, Trained coordinators in other offices as needed
• Verizon Wireless Corporate, Monroe, MI, 01/01/06, 12/31/13, Sales Representative/ Key Holder, Improved overall company growth, Reduced churn by implementing corporate strategies, Trained other sales representatives, staff and customers on products, Qualified customers with Verizon Wireless products, Maintained billing records and interfaced with other internal departments, Provided solutions to all inquiries on Consumer and Business accounts, Set daily expectations for staff, Created monthly management schedule for entire store
• Verizon Wireless Corporate, Southfield, MI, 01/01/05, 12/31/06, Customer Support Coordinator, Directed negotiation and day-to-day management of Consumer Customers, Provided support to the sales channel, Processed Assumption of Liability requests, Maintained billing records and interfaced with other internal departments, Maintained tracking systems (commitment database, customer activity, save tracker, and credit requests), Served as point of contact via the Customer Service Support Center queue by managing customer billing and service inquiries
• Advance America, Westland, MI, 01/01/02, 12/31/04, Store Manager, Supervised, trained and developed all store employees, Prepared for meetings and corresponded with Divisional Director of Operations for upcoming meetings, Maintained marketing strategy and marketing tracking sheet for the branch, Maintained customer service standards and practices, Provided operational support through working with other departments to solve issues that developed, Maintained in-office calendar and training calendar, keeping track of schedules and appointments, Controlled cash flow, balancing and audits
• Broder Brothers, Plymouth, MI, 01/01/95, 12/31/00, Credit Investigator, Responded to phone calls, emails, and faxes, Executed credit and financial analyses to approved customers for net terms, Conducted financial agreement compliance reviews of funds, Developed new training manual