Monica D. Mize
Birmingham,Alabama
Summary
- HIGHLY DEDICATED AND PEOPLE-ORIENTED SALES LEADER WITH PROVEN SUCCESS INCREASING REVENUE, MARKET STANCE, AND SHAREHOLDER VALUE IN THE COMPETITIVE HOTEL AND MEDICAL EQUIPMENT INDUSTRIES. EXCELLENT KNOWLEDGE AND EXPERIENCE IN DEVELOPING STRATEGIC PLANS THAT INFLUENCE SALES VOLUME AND SECURE LONG-RANGE PROFITABILITY. EXPERTISE CREATING BUDGETS, MANAGING TIMELINES, AND ASSEMBLING TOP-PERFORMING TEAMS THAT WORK TOGETHER TO OVERCOME OBSTACLES AND EXCEED EXPECTATIONS. PROFICIENT IN MICROSOFT OFFICE SUITE, ORACLE AND TABLEAU.
Overview
26
26
years of professional experience
Work History
Customer Care Specialist II
STERIS Instrument Management Services
01.2019 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets by working with the Account Manager and Customer to obtain payment.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Reduced customer complaints by providing timely solutions to issues.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Liaised with sales, customer service management, operations, supply chain, finance, contracts and the customer to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Development Manager
MCWANE SCIENCE CENTER
03.2016 - 01.2019
- Responsible for identifying, soliciting, stewarding, maintaining, renewing and upgrading individual and corporate donors
- Worked directly with the Vice President of Development to execute fund development goals and plans
- Managed annual donor communication plan including renewals, engagement and cultivation
- Planned and implemented all elements of donor events, mailings and activities
- Assisted in creating collateral materials related to donor relations, marketing, development, recruitment and retention
Complex Sales Manager
WESTIN AND SHERATON COMPLEX
07.2012 - 06.2013
- Challenged with developing new business and growing existing customer accounts throughout North America with a focus on corporate market segments
- Responsible for selling and marketing all aspects of the complex for the Westin, Sheraton and Birmingham Jefferson Convention Complex
- Developed marketing strategies to target each of the different market segments
- Responsible for working with all departments in the Complex to ensure the clients are completely satisfied
- Developed and maintained knowledge of market trends, competition and clients
Special Events Manager
BIRMINGHAM MUSEUM OF ART
10.2011 - 07.2012
- Marketed and booked the facility for external revenue producing events as well as all internal events
- Built numerous new client relationships and retained existing clients for future bookings
- Arranged all logistics for events which included working with outside vendors for lighting, rental equipment, entertainment, valet, audio visual, photographers/videographers, florists and wedding cake vendors
Senior Sales Manager
GALLERIA PARK HOTEL
01.2009 - 12.2011
- Developed and sustained productive relationships that translated into immediate and lasting profitability for the organization in the corporate, entertainment and wholesale group markets
- Successfully increased group business by 5% in a recession which was up 13% from 2009
Director of Sales
HOTEL MAX
01.2007 - 12.2008
- Earned fast-paced promotion to align sales and marketing initiatives with the goals of the organization, capitalizing on revenue-generating opportunities for five distinct hotels
- Built a team responsible for sales, marketing, reservations and catering operations
- Actively sold to clients
- Attended investor meetings
- Led presentations on market segmentation, strategic sales plans and financial results
- Managed the Web site
- Created budgets
- Supervised all departments in the absence of the General Manager
- Secured $6 million in hotel room revenue through skillful, results-driven sales, marketing and catering management
- Successfully increased occupancy by 3% year over year
- Built a strong, focused and collaborative team that significantly improved ADR by 6.5% and drove RevPAR by 7.8% year-over-year
- Effectively enhanced sales performance and morale by developing new Sales Manager training agenda that was adopted throughout the company
- In the role of senior sales manager, achieved 155% of individual annual goal and produced 65% of total hotel revenue by providing superb client relations (including appreciation events)
Senior Sales Manager
TELLURIDE MOUNTAIN VILLAGE CVB
01.2003 - 12.2005
- Consulted with clients across the Northeast and Southeast U.S
- To assess needs and provide solutions that increased profitability for Telluride Mountain Village and fueled unsurpassed client relations
- Cultivated relationships with lodging and restaurant businesses, entertainment vendors, community representatives, and media agents
- Designed innovative sales and marketing tools
- Promoted Telluride Mountain Village as a year-round destination and secured high-impact new business through tradeshows, marketing campaigns, and direct sales
- Championed sales efforts that triggered 80% growth in guestroom revenue
Senior Sales Manager
WYNDHAM PEAKS RESORT
01.2003 - 12.2003
- Set booking goals and effectively marketed Wyndham Peaks Resort to clients across the Northeast U.S
- Developed and sustained productive relationships that translated into immediate and lasting profitability for the organization
- Ranked as the #1 salesperson every quarter for consistently exceeding booking goals
Acting Director of Sales and Senior Sales Manager
THE TUTWILER-WYNDHAM HISTORIC HOTEL
01.2000 - 12.2003
- Developed and led a team of sales, catering, and conference service managers in marketing and selling techniques, promoting the image and services of the hotel
- Organized seamless events for top-producing clients
- Designed training programs and team-building activities
- Prepared sales and operations reports, budgets and marketing plans
- Dramatically outperformed revenue goals and surpassed historical performance each year
Sales Manager
SHERATON HOTEL AND CONFERENCE CENTER
01.1999 - 12.2000
- Solicited and managed large-volume accounts at the local and national levels
- Created distinctive special event packages and promotions to boost visibility and repeat business
- Planned client appreciation events, and served as trusted point of contact for clients and decision makers
Education
Jefferson State Community College
Birmingham, ALSkills
- Sales & Marketing Planning
- Hotel & Hospitality Industry Knowledge
- Revenue Performance Improvement
- Strategic Campaign Development
- Market & Trend Analysis
- Budgeting & Financial Forecasting
- Client Relations & Conflict Resolution
- Superior Communication & Presentation Skills
- Strong Analytical & Problem-Solving Capabilities
Timeline
Customer Care Specialist II
STERIS Instrument Management Services
01.2019 - Current
Development Manager
MCWANE SCIENCE CENTER
03.2016 - 01.2019
Complex Sales Manager
WESTIN AND SHERATON COMPLEX
07.2012 - 06.2013
Special Events Manager
BIRMINGHAM MUSEUM OF ART
10.2011 - 07.2012
Senior Sales Manager
GALLERIA PARK HOTEL
01.2009 - 12.2011
Director of Sales
HOTEL MAX
01.2007 - 12.2008
Senior Sales Manager
TELLURIDE MOUNTAIN VILLAGE CVB
01.2003 - 12.2005
Senior Sales Manager
WYNDHAM PEAKS RESORT
01.2003 - 12.2003
Acting Director of Sales and Senior Sales Manager
THE TUTWILER-WYNDHAM HISTORIC HOTEL
01.2000 - 12.2003
Sales Manager
SHERATON HOTEL AND CONFERENCE CENTER
01.1999 - 12.2000
Jefferson State Community College
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