MONICA D. OGBURN
Chester,Virginia
Summary
Clinical leader with expertise in medical record review, documentation integrity, physician queries, and quality monitoring across stroke and sepsis programs. Known for aligning clinical indicators with documented care, supporting certification readiness, and partnering with physicians, nurses, and interdisciplinary teams to improve record accuracy and patient safety.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certification Coordinator Stroke and Sepsis
TriCities Hospital (formerly John Randolph Medical Center)
03.2024 - Current
- Supported stroke and sepsis quality monitoring and certification activities to drive performance improvement initiatives.
- Conduct medical record reviews and analyze clinical documentation, diagnoses, treatments, and patient outcomes in support of stroke and sepsis program requirements.
- Collaborate with physicians, nursing staff, and interdisciplinary healthcare professionals to facilitate physician queries and support accurate, complete, and clinically supported medical record documentation.
- Evaluate clinical indicators and supporting documentation to promote alignment between the patients' clinical presentation, documented diagnoses, treatment, and outcomes.
- Perform clinical documentation integrity reviews to identify incomplete, inconsistent, or unclear documentation requiring clarification.
- Identified opportunities to enhance documentation practices, reinforcing adherence to clinical standards and program requirements.
- Contributed to interdisciplinary initiatives that improved patient safety, documentation quality, and clinical outcomes.
Director of ICU/PCU/Telemetry
TriCities Hospital (formerly John Randolph Medical Center)
11.2020 - 03.2024
- Directed clinical and operational activities for intensive care, progressive care, and telemetry services, overseeing 72 core staff members across nursing and support roles, in addition to traveler personnel.
- Monitored clinical performance, staff competencies, and compliance with regulations to ensure high-quality care and operational integrity.
- Partnered with the education team to identify learning needs and implement competency development initiatives to strengthen clinical practice and reduce healthcare-associated infections.
- Contributed to year-over-year reductions in healthcare-associated infections through staff engagement, performance monitoring, and improvement initiatives.
- Improved employee engagement scores year over year through leadership rounding, coaching, and employee development.
- Conducted daily nurse leader rounding to address concerns, enhance service recovery, and foster accountability and continuous improvement within the team.
- Collaborated with physicians and interdisciplinary teams to support coordinated care delivery and optimal patient outcomes.
- Evaluated staffing needs against patient volumes to implement adjustments, ensuring optimal resource allocation and effective communication of operational variances.
Interim Director of Emergency Services
TriCities Hospital (formerly John Randolph Medical Center)
11.2019 - 02.2020
- Oversaw clinical operations and staffing for 29-bed emergency department, ensuring optimal resource allocation and team effectiveness.
- Collaborated with division performance improvement leadership to implement strategies to reduce length of stay for lower-acuity patients, including launching a vertical care space in November 2019.
- Delivered Emergency Severity Index (ESI) triage education, enhancing consistency in patient acuity assignments and improving patient flow.
- Increased the emergency department patient experience score from 58% to 64%.
- Improved the emergency department playbook score by 15 points compared with the prior year.
- Monitored productivity, adjusted staffing based on patient volumes, and communicated operational variances to enhance departmental responsiveness.
Clinical Operations Coordinator
TriCities Hospital (formerly John Randolph Medical Center)
02.2019 - 11.2020
- Partnered with the Chief Nursing Officer, Division Vice President of Patient Experience, and nursing directors to implement strategies supporting improved patient experience and clinical operations.
- Maintained nurse leader rounding competencies through quarterly assessments and competency check-offs, ensuring standards met for effective patient care.
- Collaborated with nursing directors to expand certified preceptors, enhancing clinical staff development and mentorship.
- Collaborated with nursing and human resources leadership on recruitment strategies and initiatives to reduce nurse turnover.
- Coordinated monthly leadership development meetings for clinical coordinators with Chief Nursing Officer, fostering leadership skills and team collaboration.
- Served on the Rapid Deployment Team and helped develop and launch a staff mentorship program in August 2019.
- Launched the DAISY Award recognition program in October 2019.
Nurse Educator Lead
TriCities Hospital (formerly John Randolph Medical Center)
08.2018 - 02.2019
- Partnered with clinical leaders to assess educational needs, develop curricula, establish competency expectations, and support clinical staff development.
- Designed, implemented, and coordinated competency-based education programs and assessment tools to identify knowledge gaps and developmental needs.
- Aligned educational initiatives with organizational priorities, clinical practice standards, and performance improvement goals to ensure relevance and effectiveness of training programs.
- Promoted and coordinated educational programs for clinical personnel to foster a culture of continuous learning and skill advancement.
- Coordinated orientation programs, in-service education, and training sessions to enhance staff competency.
Emergency Department Team Leader / Staff Registered Nurse
TriCities Hospital (formerly John Randolph Medical Center)
09.2010 - 08.2018
- Coordinated daily emergency department operations, facilitated patient flow, and supported the delivery of safe, timely, patient-centered care.
- Mentored new employees and nursing staff, enhancing their clinical skills and integration into the team.
- Supervised and supported RNs, LPNs, EMTs, and paramedics while promoting adherence to clinical standards and departmental procedures.
- Participated in staff interviews, monthly scheduling, clinical competency validation, and performance improvement activities.
- Identified opportunities to enhance departmental processes and clinical workflows by applying quality improvement principles.
- Facilitated patient experience initiatives through nurse leader rounding and effective communication to address patient concerns.
- Promoted professional development, reflective practice, accountability, and continuous learning among clinical staff.
- Assessed and prioritized nursing care needs for patients and families across diverse clinical presentations.
Education
Master of Science in Nursing (MSN) - Nursing
West Coast University
07-2017
Diploma - Nursing
Southside Regional Medical Center School of Nursing
05-2008
Skills
- Clinical Documentation Integrity (CDI)
- Stroke and Sepsis Documentation
- Documentation analysis
- Record accuracy
- Physician queries
- Diagnostic support
- Clinical Quality Assurance
- Process improvement
- Interdisciplinary collaboration
- Clinical Staff Training
- Healthcare Staff Development
- EMR analysis
- Microsoft Office Applications
Certification
- Registered Nurse Commonwealth of Virginia
- Advanced Cardiovascular Life Support (ACLS) Renewal status to be confirmed
- CPR Certification Renewal status to be confirmed
- PALS Pediatric Advanced Life Support
LEADERSHIP DEVELOPMENT AND PROFESSIONAL TRAINING
- HCA Leadership Academy Institute Graduate | June 2023
- High Potential Charge Nurse Program | May 2018
- Leadership Fundamentals
- Supervisory Skills
- Critical Thinking
- Leading Change
- Coaching
- Crucial Conversations
- Patient Experience
- Business Acumen
Timeline
Certification Coordinator Stroke and Sepsis
TriCities Hospital (formerly John Randolph Medical Center)
03.2024 - Current
Director of ICU/PCU/Telemetry
TriCities Hospital (formerly John Randolph Medical Center)
11.2020 - 03.2024
Interim Director of Emergency Services
TriCities Hospital (formerly John Randolph Medical Center)
11.2019 - 02.2020
Clinical Operations Coordinator
TriCities Hospital (formerly John Randolph Medical Center)
02.2019 - 11.2020
Nurse Educator Lead
TriCities Hospital (formerly John Randolph Medical Center)
08.2018 - 02.2019
Emergency Department Team Leader / Staff Registered Nurse
TriCities Hospital (formerly John Randolph Medical Center)
09.2010 - 08.2018
Master of Science in Nursing (MSN) - Nursing
West Coast University
Diploma - Nursing
Southside Regional Medical Center School of Nursing