Monica Dominguez
Highlands,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accounting Clerk
NISSI'S B&D cleaning and more
Houston, TX
02.2023 - 03.2024
- Tracked invoices, receipts, and deposit slips to generate monthly fiscal statements
- Submitted cash and check deposits and generated cash receipts to record money received
- Processed bi reminders and consulted with third-party collection agency to resolve past-due customer
- Entered invoices requiring payment and sourced amounts via check, electronic transfer or bank deposit
- Kept vendor files accurate and up-to-date to expedite payment processing organization
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and
- Matched purchase orders with invoices and recorded necessary information.
Billing Clerk
DHL
Houston, TX
07.2022 - 09.2023
- Fields a high volume of in-bound calls and assess customer needs
- Distribute calls when necessary to other resources to ensure customer's needs are handled in a timely fashion
- Works in conjunction with outside sales representatives to provide pre-and/or post-sales support
- Promotes DHL Express services & products to customers
- Attempts to collect payment on each call
- Validates customer claims, initiates billing adjustments
- Other duties as assigned
- Tasks may involve extended periods of time at a keyboard and/or work station.
Merchandise Associate
Target
Baytown, TX
11.2021 - 04.2022
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
Medical Receptionist
NISSI'SClinica Corazon Hispano
Houston, TX
04.2021 - 09.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintained current and accurate medical records for patients
- Completed and filed financial documentation for accounting purposes
- Completed patient referrals to other medical specialists
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Transcribed phone messages and relayed to appropriate personnel
- Managed multi-line phone system and pleasantly greeted patients
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Completed patient referrals to other medical specialists
- Helped patients complete necessary medical forms and documentation.
Costumer Service Specialist
Home Depot
Houston, TX
11.2020 - 04.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Entered customer interaction details in Software to track requests, document problems and record solutions offered
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Recorded product or service failure complaints and notified appropriate departments
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Educated customers on promotions to enhance sales.
Cashier
Pilot Flying J
Channelview, TX
05.2020 - 09.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Assisted customers with special services, account updates and promotional options
- Assisted customers by answering questions and fulfilling requests
- Operated cash register for cash, check and credit card transactions
- Educated customers on promotions to enhance sales
- Checked prices for customers and processed items sold by scanning barcodes
- Used cash registers and POS systems to request and record customer orders and compute bills
- Managed over 50 customer calls per day.
Omni Channel Associate
JC Penney Co Inc
Houston, TX
08.2019 - 02.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings.
Education
Associate in Science (AS) -
San Jacinto College District
09-2026
High school diploma -
Channelview High School
06.2020
Skills
- Communication skills
- Front desk
- Progress reporting
- Refunds and exchanges
- Customer assistance
- Payment collection
- Recordkeeping
- Product and Service Sales
- Identification Checks
- POS Systems
- Stocking And Replenishing
- Cash Drawer Management
- Medical office administration
- HIPAA Guidelines
- Medical Billing and Coding
- Appointment Scheduling
- Medical Records Management
- Medical receptionist
- Medical terminology
- Cash handling
- Conflict Management
- QuickBooks
- Hospitality
- Microsoft Office
- Bilingual
- Computer skills
- Calendar Management
- Microsoft Excel
- Cash register
- POS
- Accounts receivable
- SAP
- HIPAA
- Sales
Certification
- TABC Certified
- Food Handler Certification
- Driver's License
- HIPPA
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Accounting Clerk
NISSI'S B&D cleaning and more
02.2023 - 03.2024
Billing Clerk
DHL
07.2022 - 09.2023
Merchandise Associate
Target
11.2021 - 04.2022
Medical Receptionist
NISSI'SClinica Corazon Hispano
04.2021 - 09.2021
Costumer Service Specialist
Home Depot
11.2020 - 04.2021
Cashier
Pilot Flying J
05.2020 - 09.2020
Omni Channel Associate
JC Penney Co Inc
08.2019 - 02.2020
Associate in Science (AS) -
San Jacinto College District
High school diploma -
Channelview High School