Monica Duenas
Glendale,CA
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Detail oriented team player.
Overview
7
7
years of professional experience
Work History
Jewelry Sales Associate
JCPenney
03.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales.
- Answered customer questions about products and services, helped locate merchandise.
Fine Jewelry Assistant
JCPenney
09.2019 - 03.2021
- Mentored junior sales associates, enhancing their product knowledge and sales techniques for consistent team performance improvements.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Managed store operations during peak periods, effectively delegating tasks to maintain a well-organized environment.
- Conducted regular staff meetings to review goals, provide feedback, and discuss opportunities for improvement in sales.
- Resolved customer issues promptly and professionally, preventing negative reviews and maintaining a positive brand reputation.
- Organized in-store events such as trunk shows or designer appearances.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department as well as other department's during my MOD multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Submitted reports to senior management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Customer Service Assistant Supervisor
JCPenney
02.2019 - 09.2019
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Coached employees through day-to-day work and complex problems.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
Customer Service Cashier
Jcpenney
05.2017 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges.
- Provide a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Beauty Advisor
Sephora Inside JCPenney
09.2016 - 05.2017
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health.
- Kept up-to-date with industry trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new staff in product knowledge and customer service protocols.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
John High School
Los Angeles, CA06.2010
Skills
- Strong communication skills
- Team collaboration
- Time management
- Decision-making abilities
- Relationship building
- Multitasking abilities
- Appointment scheduling
- Inventory management
- Building rapport
- Sales target achievement
- Exceptional customer service
- Adaptability
Languages
Spanish
Professional Working
Timeline
Jewelry Sales Associate
JCPenney
03.2021 - Current
Fine Jewelry Assistant
JCPenney
09.2019 - 03.2021
Customer Service Assistant Supervisor
JCPenney
02.2019 - 09.2019
Customer Service Cashier
Jcpenney
05.2017 - 02.2019
Beauty Advisor
Sephora Inside JCPenney
09.2016 - 05.2017
High School Diploma -
John High School
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