Monica Dunaway
Brock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Title Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Escrow Coordinator
Town Square Title
07.2020 - 01.2024
- Developed strong relationships with agents, lenders, and other industry professionals through consistent professionalism and excellent customer service.
- Managed multiple escrow accounts simultaneously, ensuring timely disbursements and accurate recordkeeping.
- Assisted clients in understanding complex escrow concepts, providing clear explanations and guidance throughout the process.
- Marketed new business opportunities and made calls on current and prospective clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Escrow Assistant
Permian Basin Abstract
01.2018 - 11.2018
- Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
- Scheduled signings and gathered required paperwork.
Licensed Residential Real Estate Agent
Remax
09.2012 - 01.2018
- Streamlined communication with clients, ensuring timely responses and accurate information sharing.
- Collaborated with lenders, inspectors, and attorneys to facilitate smooth and efficient closings.
- Expanded client base through effective networking and referrals from satisfied customers.
- Developed marketing strategies to promote property listings, attracting potential buyers and generating interest.
- Managed a high volume of transactions simultaneously while maintaining excellent customer service standards.
Education
Real Estate
Champions School of Real Estate
09.2012
High School Diploma -
Andrews High School
Andrews, TX05.1992
Skills
- Notary Public
- Title Insurance
- Attention to Detail
- Customer Relations
- Referral Network Development
- Interpersonal Communication
- Reliability
- Written Communication
- Oral and Written Comprehension
- Task Prioritization
- Customer service-focused
- Multitasking
Affiliations
- Granbury Association of Realtors, Granbury Chamber of Commerce, Women in Business-Granbury, Meals on Wheels - Granbury
- Brock Booster Club 2023-2024
Timeline
Escrow Coordinator
Town Square Title
07.2020 - 01.2024
Escrow Assistant
Permian Basin Abstract
01.2018 - 11.2018
Licensed Residential Real Estate Agent
Remax
09.2012 - 01.2018
Real Estate
Champions School of Real Estate
High School Diploma -
Andrews High School
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