Monica Duncan
Lawrence,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Mother
Family
08.2009 - Current
- Managed day to day operations of house.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Organized different types of activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
Assistant Manager
Evergreen Realty
01.2006 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista
Signs Of Life
06.2006 - 03.2007
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Retail Sales Associate
Inkwell Homestore
08.2004 - 12.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Radio DJ
Joy Public Broadcasting
01.2003 - 08.2004
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Theology
Calvary Chapel Bible College
Murrieta, CA05.2003
Skills
- Verbal Communication
- Positive Attitude
- Answering Customer Questions
- Teamwork and Collaboration
- Multitasking Strengths
- Dispute Mediation
- Social Perceptiveness
- Customer Service
- Excellent People Skills
Timeline
Mother
Family
08.2009 - Current
Barista
Signs Of Life
06.2006 - 03.2007
Assistant Manager
Evergreen Realty
01.2006 - 07.2009
Retail Sales Associate
Inkwell Homestore
08.2004 - 12.2005
Radio DJ
Joy Public Broadcasting
01.2003 - 08.2004
Associate of Arts - Theology
Calvary Chapel Bible College
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