Monica Ebert
Newnan,Georgia
Summary
Dynamic Customer Service and Operations Manager with UPS, skilled in operational efficiency and project leadership. Achieved significant cost reductions through effective budgeting and resource management. Fostered a collaborative workplace culture, enhancing employee motivation and driving customer satisfaction through streamlined service operations. Proven track record in demand forecasting and client relationship management.
Overview
23
23
years of professional experience
Work History
Customer Service and Operations Manager
UPS
Atlanta, CA
03.1991 - 03.2014
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
- Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
- Reduced operational costs through effective resource management and budget control.
- Collaborated closely with sales teams to identify upsell opportunities, driving additional revenue generation from existing customers.
- Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
- Improved customer satisfaction by implementing efficient service operations and streamlined processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor Of Business - Teacher
Clayton State College
Lake City. Ga05.1994
Skills
- Operational efficiency
- Scheduling management
- Incident management
- Demand forecasting
- Customer service
- Employee relations and conflict resolution
- Decision-making
- Management
- Employee motivation
- Client relations
- Customer relationship management
- Operations management
- Project leadership
- Staff management
- Client relationships
- Staff training
- Data analysis
- Budgeting and forecasting
- Customer relationship management (CRM)
- Customer relations specialist
Timeline
Customer Service and Operations Manager
UPS
03.1991 - 03.2014
Bachelor Of Business - Teacher
Clayton State College