Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Ellis

Sharpsburg,NC

Summary

Objective: Dedicated individual offering an excellent work ethic with a solid background in packaging and handling of various material. Offer excellent interpersonal and communication skills and ability to maintain a positive attitude with all staff members. Quick learner who can rapidly acquire new skills to contribute to team efforts. Background also includes machine operations and assembly within a production environment. Personable and dedicated Customer Service Representative with extensive experience in pharmacy industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Assembly/Quality Control Inspector

Caterpillar
Clayton, NC
08.2021 - Current
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Calibrated products to match design and operational specifications.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Operated air, manual and hydraulic tools to put together and align assemblies.
  • Operates equipment safely and checked regularly for operational issues.
  • Assembled and completed products according to production schedules.

Production Operator

Pfizer
Rocky Mount, NC
09.2022 - 03.2023
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.

Supervisor

Verizon Wireless
Raleigh, NC
05.2016 - 11.2021
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

Shipping and Receiving Clerk

Peter Millar
Durham, NC
08.2012 - 01.2016
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Organized deliveries by sorting and stocking receivables
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.

Quality Control Inspector

Novo Nordisk
Clayton, NC
03.2007 - 01.2012

Inspect insulin valves for defects. Packed insulin valves at a fast pace also had to palletize packages after inspecting them and signing off.

  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and visual inspections continuously.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.

Education

High School Diploma -

Kittrell Job Corps
Henderson, NC
2006

Skills

  • Measurements in micrometers
  • Accuracy
  • Expert in safety rules and operation
  • Interpretation of blueprints, wiring diagrams and drawings
  • Drilling and tapping skillsBrazing ability
  • Interpretation of caliber measurements in inches and millimeters
  • Wharehouse

Timeline

Production Operator

Pfizer
09.2022 - 03.2023

Assembly/Quality Control Inspector

Caterpillar
08.2021 - Current

Supervisor

Verizon Wireless
05.2016 - 11.2021

Shipping and Receiving Clerk

Peter Millar
08.2012 - 01.2016

Quality Control Inspector

Novo Nordisk
03.2007 - 01.2012

High School Diploma -

Kittrell Job Corps
Monica Ellis