Monica Ellis
San Jacinto,CA
Summary
Dedicated and motivated Cage Operations Supervisor bringing many years of experience guiding staff and overseeing daily activities. Expert at motivating, training, and coaching employees. Successful at taking business challenges and stellar customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cage Operations Supervisor
Sycuan Casino
03.2018 - Current
- Supervise daily operations of cage department
- Assist in the selection, training, scheduling, and evaluation of cage operations team members
- Monitor compliance with relevant regulations (Tile 31)
- Resolve guests concerns, complains and disputes, using positive attitude, excellent judgment and focused solutions, ensuring positive experience for the guest
- Assist and train main bankers when balancing or filling ATM and kiosks machines.
Main Banker, Kiosk Attendant and Global Trainer
Sycuan Casino
08.2010 - 03.2018
- Filled and balanced Kiosk and ATM machines, made cash and checks deposits for the casino, transferred big amounts of money to cages and count room
- Entered the revenue from all the departments
- Trained all the new cage team members on company polices, safety protocols, and job tasks.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
Cage and Vault Cashier
Sycuan Casino
05.2002 - 08.2010
- Assisted customers with transactions such as checks, cash, casino chips, coins, foreign money, jackpots, ticket redemption and ATM/cash advance, providing excellent customer service
- Counted and entered in CI all the tips for the casino team members.
- Reduced wait times for customers with prompt and efficient service during high volume periods.
- Improved overall efficiency by assisting team members with various tasks, fostering a collaborative work environment.
Education
Some College (No Degree) - ESL
La Mesa College
La Mesa, CAHigh School diploma -
CUAM
Mexico01.1991
Skills
- Staff supervision
- Customer service
- Scheduling
- Cash handling
- Problem solving
- Data entry
- Performance monitoring
- Staff training
Certification
- Hiring best practices
- Gaming polices
- Conflict management
- Modern communication methods
- Security essentials
- Performance management
Languages
Spanish
English
Timeline
Cage Operations Supervisor
Sycuan Casino
03.2018 - Current
Main Banker, Kiosk Attendant and Global Trainer
Sycuan Casino
08.2010 - 03.2018
Cage and Vault Cashier
Sycuan Casino
05.2002 - 08.2010
Some College (No Degree) - ESL
La Mesa College
High School diploma -
CUAM