MONICA EMERSON SANTOS
New Fairfield,CT
Summary
Passionate project team leader with over 15 years experience focused on driving product commercialization, improving project management practices, embracing evolving technologies, setting strategies, and creating roadmaps to aggressively realize results. Held management roles at enterprise global corporations, as well as, IT startups in the New York metro area. Dynamic leader who can consistently deliver collaborative solutions through disciplined urgency, sound judgment, and practical resource management; focusing on the highest levels of integrity. Committed to cultivating strong working relationships with clear and open communications. Excel at rolling up sleeves to get things done.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Manager
IBM / Kyndryl
10.2011 - Current
- Company Overview: Resiliency Services
- Led 80+ projects, representing $240M in contracts, establishing continuity services for Global 500 companies
- Leading implementations of diverse disaster recovery projects for clients such as Dow Chemical, McKesson, Blue Cross, etc, worth $3.2M in one-time charges
- Mobilize cross functional teams of supply chain vendors/clients to install various server, storage and networking platforms, power infrastructure and on site cabling
- Managing software implementations with internal and external team members
- Projects often requiring fast-tracking delivery times by 50% to meet customer expectation completion dates
- Trained and practiced in Agile project management methodology
- Collaborate extensively with customers, customizing IBM delivery solutions to their unique objectives using IBM internal tools and tailoring communication and templates to customers' needs and service solutions
- Manage remote teams of 25+ stakeholders at various levels of management with Global DR/Business Continuity VPs
- Acclimated easily into dynamic team environments, engaging with architecture and development project leads
- Became knowledgeable in internal processes, technologies, and tool sets; team member roles and responsibilities representing 200+ individuals
- Resiliency Services
Senior Project Manager
Alphaserve Technologies (formerly Exenet)
07.2010 - 10.2011
- Moved backlog and executed over 40 projects with $1.7M in project revenue during 8 month period
- Maintained fast paced 24/7 resource calendaring and responsibilities matrix for multiple client and internal teams
- Developed and documented onboarding processes for new customers engaging in professional services
- Analyzed HR and project management software and lead implementation of cloud based application
Senior Project Manager
Exenet Technologies
10.2005 - 05.2007
- Initiated PMO and facilitated strategic merger, as part of senior management team turnover for company that provided IT services to hedge funds and private equity firms, law firms, and other industries
- Recommended and initiated negotiation of merger between Exenet and voice/data IT provider
- Mentored new project coordinators and project managers on PMO best practices and company procedures
- Assisted in transitioning the company executive team from preceding management to new management and business direction after the fall of the dotcom in the New York city area
Senior Project Manager
Dimension Data
12.2003 - 10.2005
- Project team lead responsible for Cisco based voice and data network deployments at multinational $4Billion IT services and solutions provider
- Managed complex Cisco voice/data convergence projects for high profile clients with project revenue ranging from $10K - $1M
- Demonstrated effective communication skills by developing project deliverable presentations and presented weekly updates with stakeholders
- Maintained high quality project portfolio communications and documentation, using corporate PMO guidelines
- Developed and created customized training products for end users customers for first time users in VoIP
Project Manager
ShoreGroup
02.2002 - 12.2003
- IT installations for converged network solutions provider using Cisco VoIP and LAN/WAN technologies
- Managed new office build outs with converged network integration projects
- Mastered proprietary web based content management software solution
- Mentored junior members in the best practices of project management deployment guidelines
Senior Project Manager
Exenet Technologies, Inc.
07.1999 - 02.2002
- Managed and led the build out of two - 2,000 Sq Ft data centers supporting cloud computing, OpenStack, and analytics offerings
- Mentored new project coordinators and project managers on PMO best practices and company procedures
- Led client onboarding team; developed procedures, documentation and project plan templates
Director Information Systems
Zurich Reinsurance
08.1991 - 07.1999
- Managed IT initiatives in remote work enablement, teleconferencing, move toward converged networking, voice technology upgrade from analog to IP based technology during company expansion from single office to 300+ employees in seven U.S
- Cities, London, Dublin, Hong Kong and Bermuda
- Directed corporate infrastructure projects for all data centers managing the cabling and electrical vendors
- Led logistics for global virtual teams
- Promoted on accelerated track through various positions starting with IT Support, IT Manager, and IT Director
- Collaborated with CIO and VP of Information Systems to establish all IT project priorities for network hardware & software, network security, and vendor management
Education
PMP Certification -
International Institute For Learning
New York, NYCertified Health Counselor - Health And Wellness
Institute of Integrated Nutrition
New York, NYASA - Occupational Health Sciences, LMT
State University of New York
New York, NY06.2009
ABA - Business Administration
Berkshire Community College
Pittsfield, MA06.1987
Skills
- Cloud data and replication
- Data center buildouts and relocations
- Project lifecycle management and reporting
- Team collaboration remote and in person
- Work flow planning
- Meeting facilitation
- Document management
- Client trust building, relationship management and rapport
- Professional documentation and presentations
- Startup turnaround strategies
- New product introductions strategies
- Cross-functional coordination
- Problem-solving aptitude
- Risk Management
- Self motivation
Accomplishments
- Collaborated with team of 25 in the relocation of business continuity systems for a Fortune 100 company.
Community Leadership
- Guiding Eyes for the Blind
- Board of Directors, A More Perfect Union
- Mentor and Transformational Coaching, Momentum Education
Certification
- PMP - Project Management Professional
Health and Wellness
Certified Nutritional Counselor
Licensed Massaged Therapist
In progress Masters of Acupuncture
Timeline
Project Manager
IBM / Kyndryl
10.2011 - Current
Senior Project Manager
Alphaserve Technologies (formerly Exenet)
07.2010 - 10.2011
Senior Project Manager
Exenet Technologies
10.2005 - 05.2007
Senior Project Manager
Dimension Data
12.2003 - 10.2005
Project Manager
ShoreGroup
02.2002 - 12.2003
Senior Project Manager
Exenet Technologies, Inc.
07.1999 - 02.2002
Director Information Systems
Zurich Reinsurance
08.1991 - 07.1999
- PMP - Project Management Professional
PMP Certification -
International Institute For Learning
Certified Health Counselor - Health And Wellness
Institute of Integrated Nutrition
ASA - Occupational Health Sciences, LMT
State University of New York
ABA - Business Administration
Berkshire Community College
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