Monica E. Mohammed
Margate,FL
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
24
24
years of professional experience
Work History
ACCOUNT MANAGER
FLAGSHIP AEROSPACE
02.2024 - Current
- Cultivated strong client relationships through proactive communication and personalized service strategies.
- Oversaw account performance metrics, identifying trends and recommending actionable insights for continuous improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
CUSTOMER SERVICE MANAGER
AERO ENGINE SOLUTIONS
01.2022 - 12.2023
- Analyzed customer feedback to identify trends and inform process improvements.
- Cultivated strong relationships with key clients, enhancing customer loyalty and retention.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Increased sales revenue by identifying and pursuing new business opportunities.
Procurement/Sales/AOG Desk Manager
GA Telesis, Inc.
05.2016 - 10.2021
- Commercial Aviation after-market part sales internationally/domestically- exceeded sales goals by more than 20% every quarter since joining the sales team. Increased every account I managed by at least double.
- Developed and maintained relationships with all of our Airlines/MRO's/Trading partners domestically and internationally
- Managed RFQ's, sales, purchasing, payments, repair orders and trade compliance of all accounts internationally and domestically
- Managed customer information and accounts via Quantum & Salesforce
- Managed AOG desk & team // worked with all of our customers all around the world
- Attended Trade shows representing the company including the AOG conference and ACPC
- Reviewed sales performance for AOG desk and generated key reports for monthly business review meetings.
Assistant/Receptionist
Gilman Ciocia, Inc.
12.2014 - 10.2015
- Assisted branch manager and all other financial reps daily
- Handled all funds going into and out of client’s accounts
- Managed client information and accounts via constant contact
- Only assistant in office with access to every client’s information
- Baked Otis Spunkmeyer cookies for our clients daily
- First point of contact for all clients and wholesalers
- Assisted clients with all applications and opening of accounts (REIT’s, IRA’s, Brokerage)
- Coordinated travel, including airfare, lodging, and car service
- Expense report preparation
- Worked closely and daily with our compliance officer in Tampa
- Scheduled and organized all seminars for branch manager and as back-up for other reps
Administrative Assistant
Guggenheim Partners
08.2014 - 10.2014
- Phone Support for team directors and senior managers
- Expense Report preparation
- Organized meeting and conference calls
- Coordinating travel, including airfare, lodging and car service
- Maintained physical and electronic filing systems for document management and data retention
- Composing correspondence and email communications, copying, scanning, and faxing
- Point of contact for premises and maintenance issues
- Coordinated remote office accommodations at other Guggenheim office locations
- Assisted with special projects
- Served as backup to Executive Assistant when EA is unavailable
- Accounts payable and receivable support
Brand Ambassador
Miranda Hispanic Marketing, LLC
06.2013 - 11.2013
- Face to face sales
- Market and sell latest product line at grocery stores, liquor stores, and special events
- Maintained product knowledge in order to drive sales and answer all customer questions
- Kept photo and written journal of presentation, sales, and special offers
- Worked with team members and business partners (i.e. radio stations on special promotions- 93.5 & 103.1 Maxima Musica)
- Coordinated with team members a professional and appealing appearance in order to attract clients and endorse brand of each product marketed.
Administrative Asst. to the Operations Manager
RJ O’Brien
11.2011 - 03.2013
- Reviewed & submitted all commodity trading applications: Physical and electronic applications
- Tracked every account opened for daily activity
- Assisted customer & brokers w/completion of applications
- Tracked daily incoming new money in customer commodity trading accounts for all brokers (40 total)
- Liaison between clients & brokers as well as between the customer account department and brokers
- Assistant to the Operations Manager, President, Director of Brokers, & Executive VP of RJO
Customer Accounts Representative
RJ O’Brien
11.2011 - 03.2013
- Reviewed individual, joint, IRA, related, and sole proprietary commodity trading applications
- Assisted the Compliance department with review of Corporate, LLC, Trust, & Partnership Commodity Trading applications
- Assisted customers and independent broker’s with completion of applications
- Opened all commodity trading accounts on a daily basis
Administrative Assistant to Compliance & Broker Assisted Division
Lind Waldock LLC/MF Global
12.2006 - 11.2011
- Monitored broker’s daily activity: Emails, sales calls, broker hotline, recorded notes and daily Broker market commentary & posted to YouTube account
- Assistance on weekly webinars
- Fielded all customer complaints
- Front desk receptionist
- Assistance to President and VP of Operations w/special projects
(SRU) Traveling Teller
J.P. Morgan Chase
07.2004 - 08.2006
- Enforce Loss and Prevention Policies
- Teller duties including check verifications
- Daily cash balancing
Runner on CME Trading Floor
Refco Group, LLC
01.2001 - 01.2003
- Handled customer orders & delivered to the Globex, S&P, & Meat Trading pits in a timely manner
- Summer Job
Education
Bachelors of Science - Business Administration/Finance
Colorado Technical University
Colorado Springs, CO08.2010
Skills
- Salesforce
- Quantum
- Avsight
Languages
Spanish
Native or Bilingual
Timeline
ACCOUNT MANAGER
FLAGSHIP AEROSPACE
02.2024 - Current
CUSTOMER SERVICE MANAGER
AERO ENGINE SOLUTIONS
01.2022 - 12.2023
Procurement/Sales/AOG Desk Manager
GA Telesis, Inc.
05.2016 - 10.2021
Assistant/Receptionist
Gilman Ciocia, Inc.
12.2014 - 10.2015
Administrative Assistant
Guggenheim Partners
08.2014 - 10.2014
Brand Ambassador
Miranda Hispanic Marketing, LLC
06.2013 - 11.2013
Administrative Asst. to the Operations Manager
RJ O’Brien
11.2011 - 03.2013
Customer Accounts Representative
RJ O’Brien
11.2011 - 03.2013
Administrative Assistant to Compliance & Broker Assisted Division
Lind Waldock LLC/MF Global
12.2006 - 11.2011
(SRU) Traveling Teller
J.P. Morgan Chase
07.2004 - 08.2006
Runner on CME Trading Floor
Refco Group, LLC
01.2001 - 01.2003
Bachelors of Science - Business Administration/Finance
Colorado Technical University
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