Monica Escalante
Hawthorne,CA
Summary
My objective is to become the most skillful, motivated, and hardworking employee at my fullest potential to contribute positively to the business environment and service. I am highly organized and able to multitask in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manger
Dunn Edwards Paint Store
05.2021 - Current
- Ensure maximum client satisfaction, deliver exceptional customer service, and provide efficient management of all POS transactions
- Support the increase of sales and control costs by evaluating financial/performance data and developing necessary effective action plans
- Control any customer concerns or needs
- Analog daily numbers in different aspects ranging from sales to markdowns
- Utilize basic computer skills for various functions including opening and closing store procedures
- Aid in maintaining proper merchandise inventory levels
- Being able to meet expectations of core competencies related to this position which include: Accountability, Attention to Detail, Customer Focus, Decision Making, and People Development
- Supervise, coach, and direct Store Team Members to ensure proper and efficient store operation, and excellent customer service
- Report any procedure or policy violations to the Store Manager and help take appropriate corrective measures
- Consistently gather weekly with the management team to discuss and address any operational/budget issues
- Sustain healthy relationships with important figures including sales representatives, customers, and contractors
Sales Associate
Nordstrom
11.2020 - 04.2021
- Provide honest and confident feedback to customers about style and fit
- Seek fashion and product knowledge to build my expertise
- Building lasting relationships with customers
- Grow sales by opening new Nordstrom Rewards program accounts with clients
- Work with the team to keep the department “runway ready,” meaning stocking, re-merchandising, displaying, price markdowns, merchandise transfers, and cleaning
- Answer phone lines for any questions or duties needed
- Have excellent communication and interpersonal skills in the overall work environment
- Maintain the ability to excel in a competitive team environment
- Possess the ability to prioritize multiple tasks in a fast-paced environment
- Keep the flexibility to perform a variety of different schedules based on business needs
Sales Associate
Sherwin, Williams
06.2020 - 11.2020
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders
- Conduct self in a professional manner to ensure customers' quality and service expectations are met
- Answer telephones in a professional manner to job-related inquiries knowledgeably and/or take customers' orders
- Process sales transactions using point of sale computer and Company guidelines
- Prepare and load merchandise to ensure safety and security for store and customers
- Prepare paint orders including accurate mixing and/or shading, utilizing standard formulas, and custom formulas
Sales Associate
National Rent-A-Car
12.2019 - 03.2020
- Handled multiple phone lines to make reservations, answer customer inquiries, and give quotes
- Processed transactions of vehicle rentals, insurance coverages, and processed payments in connection with credit cards using the computer system
- Filed any paperwork needed for customer contracts and job-related duties
- Assist customers by effectively resolving all customer service issues
- Maintaining positive and friendly relationships with customers
- Provided outstanding customer service
- Make reservations and returns through a computer software system
Team Member
Denmat Holdings
05.2019 - 12.2019
- Develop a variety of skills in multiple departments
- Prepare shipping documents in a timely and accurate manner
- Determine method of shipment, utilizing knowledge of shipping procedure
- Inventory control; ensure all product and merchandise is accurately labeled and stocked
- Handle restricted, confidential, private, or personal information to avoid illegal disclosure to any unauthorized recipient
- Demonstrate good work ethics and professionalism at all times
- Produce dental orders with accuracy and quality to ensure customer satisfaction
- Unpack and examine incoming cases verifying via RX, whether the case is return, credit, or for fabrication
- Read, interpret, and understand Doctor's prescription forms, preferences, and evaluator notes on work tickets for the utmost best condition to clients
- Learn computer software in order to send out and receive orders.
Team Crew Member
Blaze Pizza Lompoc
08.2018 - 04.2019
- Maintaining positive and friendly relationships with customers
- Provided outstanding customer service in a high-volume and fast-paced environment
- Worked in a collaborative and team background
- Handled any customer’s special requests or concerns with a supportive and friendly attitude to leave any client satisfied
- Rotated and checked perishables for safety concerns.
Education
No Degree - Business Administration And Management
Cypress College
Cypress, CAundefined
Lompoc Senior High School
2019
Skills
- Ability to provide excellent customer satisfaction and service beyond expectations
- Constant Initiative to Work and Stay Productive
- Outstanding Communication, Interpersonal, people, and sales skills
- Computer skills: Prior Knowledge Of Microsoft Excel, Word & Outlook
- Ability to learn computer programs very fast
- Ability to remain calm in stressful situations
- Ability to accept criticism and work well under pressure
- Great time and organizational management skills
- Great at decision-making and problem-solving
- Great at prioritizing important tasks
Additional Information
- Achieved Employee of the Quarter Award
- Enrolled in the President’s Educational Awards Program and was rewarded an Outstanding Academic Achievement
- Achieved Renaissance Scholar Letter Award
Timeline
Assistant Store Manger
Dunn Edwards Paint Store
05.2021 - Current
Sales Associate
Nordstrom
11.2020 - 04.2021
Sales Associate
Sherwin, Williams
06.2020 - 11.2020
Sales Associate
National Rent-A-Car
12.2019 - 03.2020
Team Member
Denmat Holdings
05.2019 - 12.2019
Team Crew Member
Blaze Pizza Lompoc
08.2018 - 04.2019
No Degree - Business Administration And Management
Cypress College
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Lompoc Senior High School
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