Summary
Overview
Work History
Education
Skills
Software
Timeline
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Monica Escobedo

QA Logistics
Buda,TX

Summary

Dedicated technical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dynamic Software Tester with experience writing test scripts, debugging and implementing automation tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance.

Overview

27
27
years of professional experience
2
2
years of post-secondary education
6
6
Languages

Work History

Logistics Supply Chain Specialist

Austin, United States
02.2018 - Current
  • Responsible for accuracy of inventory counts, identifying discrepancies in inventory counts and taking corrective action to guard against inconsistencies in the future
  • Supporting implementation of logistic projects and warehouse processes (globally)
  • Management of inventory at the warehouse and within our internal systems; as well as procurement for all packing supplies as required
  • Work between Logistics team and other departments across various countries to enhance communication and improve work efficiency
  • Process customer billing accurately and within requested time per their requirements and according to company policy for the various divisions.

Support Administration Advisor

06.2015 - 12.2021
  • Handled repair ticket escalations from various internal teams within service levels
  • Identified opportunities for operational improvements and suggests improvement strategies
  • Page 1 of 3
  • Share knowledge of arising issues, workarounds, and resolution with the team.

Direct Dispatch Helpdesk Specialist

Austin, TX
08.2008 - 06.2015
  • Handled escalated consultations and customer inquiries related to billing, repair and shipping issues
  • Collaborated with senior management and developed training documents for new business procedures which increased employee productivity and expertise
  • Mentored and trained Brazil Dispatch Helpdesk advisors to promote best practices with US AppleCare administrative procedures and call handling
  • Developed and updated the Dispatch SEMS iConnect website
  • Apple's social networking intranet site.

QA Tester

01.2013 - 10.2013
  • Ensured software enhancements met business requirements and operated satisfactory
  • Executed UAT testing for UI/UX and system functionality of business software
  • Identified, reported and managed software defects using issue-tracking system
  • Regressed software defects for verification of the software developer.

Customer Relations Advisor

Austin, Texas
02.2004 - 08.2008
  • Ensured customer satisfaction using effective positioning and maintaining complete ownership of cases until resolution was reached
  • Resolved customer issues balancing customer request using judgment within
  • Apple’s guidelines and procedures.

Web and Graphic Designer

Tom Rowe and Associates
Harlingen, Texas
01.1999 - 01.2003
  • Designed effective brand and corporate identities for small to mid-sized businesses throughout North America
  • Worked with clients to plan marketing initiatives, discuss prototypes and work through the editing process
  • Assured quality assurance by executing tests to identify bugs or issues related to cross-browser compatibility and repaired as needed.

Education

Associates of Applied Science - Digital Imaging Technology

Texas State Technical College Harlingen
01.1997 - 01.1999

Skills

Top Skillsundefined

Software

SAP

Excel

Adobe Suite

Timeline

Logistics Supply Chain Specialist

02.2018 - Current

Support Administration Advisor

06.2015 - 12.2021

QA Tester

01.2013 - 10.2013

Direct Dispatch Helpdesk Specialist

08.2008 - 06.2015

Customer Relations Advisor

02.2004 - 08.2008

Web and Graphic Designer

Tom Rowe and Associates
01.1999 - 01.2003

Associates of Applied Science - Digital Imaging Technology

Texas State Technical College Harlingen
01.1997 - 01.1999

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Monica Escobedo QA Logistics